FIS Service Desk Specialist

Fisher Investments

4.1

(21)

Singapore

Why you should apply for a job to Fisher Investments:

Ranked as one of the Best Finance Companies for Women in 2023

4.1/5 in overall job satisfaction

4.5/5 in supportive management

86% say women are treated fairly and equally to men

76% would recommend this company to other women

71% say the CEO supports gender diversity

Ratings are based on anonymous reviews by Fairygodboss members.

All women are eligible for 18-20 weeks of time off for bonding after childbirth; non-birthing parents are eligible for up to 12 weeks.

20 days of PTO, plus 9 paid holidays.

Offering up to 10 days annually for back-up childcare.

#2025-16137

Position summary

ents and requests in ServiceNow

Execute physical end-user inter- and intra- office relocation services
Responsible for software pushes and desktop imaging
Help develop and improve the Service Desk's efficiency and customer service rating
Order equipment and services for employee business usage
Provide a prompt response to user requests for information and assists in application system problem resolution
May assist with translation services

Your Qualifications:

2 or more years of experience in IT and Infrastructure and Operations
A+ Certification
Expertise in Problem Management, Incident Management, Configuration Management, and the overall Information Technology Infrastructure Library (ITIL) framework
Demonstrated success in decision-making and troubleshooting
Excellent customer service skills
Exemplary written and verbal communication skills
Fluent in business English
A University degree, technical certifications, or combination of education and hands-on experience required

Why Fisher Investments Singapore:

We work for a bigger purpose: bettering the investment universe. We take great pride in our inclusive culture and our learning and development framework customized for every employee. It's the people that make the Fisher purpose possible, and we invest in them by offering exceptional benefits like:

100% paid premiums for top-tier supplemental medical, dental, and vision for employees and their qualified dependents
Employer-paid therapy, coaching, and other EAP services including well-being support
Family Support programs including $10,000* fertility, family forming, and hormonal health assistance, and back-up child, adult, and elder care
A collaborative working environment that practices ongoing training, educational support and employee appreciation events

*Employees residing outside of the US will be eligible for the $10,000 equivalent in their local currency.

FISHER INVESTMENTS SINGAPORE IS AN EQUAL OPPORTUNITY EMPLOYER