#2025-15440
capabilities to ensure effectiveness of the ServiceNow platform
Proactively identify areas for improvement and leads the effort in standardizing, streamlining, and enhancing processes that support adoption and growth of ServiceNow
Responsible for platform release lifecycle, application deployments, and providing root cause analysis of chronic or repeat incidents on the platform
Troubleshoot and configure various technologies within Fisher's Core ServiceNow product
Monitor system availability, performance, and service levels
Resolve issues, alerts and incidents in the daily Infrastructure Operations and any issues escalated by technology or partners based on predefined service level agreements. This may require collaboration with other technology partners in network, telecom, and based on system availability, performance, and service levels (tier 2-3 operational support)
Oversee communication and coordination with users and other groups on lapse in services, performing cause analyses, and receiving patching details and application deployment packages from ServiceNow
Escalate unresolved issues accordingly
Provide international and 24/7 support with on-call duties and working a flexible off-hours schedule for planned and unplanned maintenance
Your Qualifications:
ITIL v3 or ITIL v4 certification required
ServiceNow Certified System Administrator certification required
At least 5+ Years of Solid technology ServiceNow platform experience
Familiarity with Windows, Cloud specifically Azure/VNext, Linux installation/configuration/discovery
Experience scripting in the following: PowerShell/Python/JavaScript/Ruby/Perl
Bachelor's degree in a technical discipline or equivalent combination of education and experience
Compensation:
$70,000 - $140,000 base salary per year in the state of WA - New hires should expect to start at the lower end of the range depending on experience
Eligible for a discretionary bonus based on firm and individual performance
Why Fisher Investments:
We work for a bigger purpose: bettering the investment universe. We take great pride in our inclusive culture, our learning and development framework customized for every employee, and our Great Place to Work Certification. It's the people that make the Fisher purpose possible, and we invest in them by offering exceptional benefits like:
100% paid medical, dental and vision premiums for you and your qualifying dependents
A 50% 401(k) match, up to the IRS maximum
20 days of PTO, plus 10 paid holidays
Family Support programs including 8 week Paid Primary Caregiver Leave, $10,000 fertility, family forming, and hormonal health assistance, and back-up child, adult, and elder care
This is an in-office role. Based on your role, tenure, and performance eligibility you may have the opportunity to participate in our hybrid work from home program. This program is subject to change.
FISHER INVESTMENTS IS AN EQUAL OPPORTUNITY EMPLOYER