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Senior Software Engineer - Customer Support

GE Vernova’s Digital Business

Wokingham, United Kingdom

Why you should apply for a job to GE Vernova’s Digital Business:

  • We offer 10 weeks parental leave, $10k adoption assistance, Dependent Daycare FSA, and a moms-on-the-move milk ship program
  • We prioritize women's development through coaching, mentoring, and sponsorship programs for women at all levels.
  • A culture of continuous improvement: Employee listening, inclusion and diversity training, and actionable solutions.

    • #R3786307

    Position summary

    configuration, user interface, network and communication connectivity and performance.

    • Develop fixes and products enhancement in collaboration with other GE Vernova teams.

    • Read and understand complex application software codes and suggest fixes to resolve support issues

    • Perform the regular build deployment activities, Orchestrates the deployment process and guides the application through different environments until it reaches production

    • Handle out of hours 24/7 emergency support

    • Facilitating the relationship between customer and 3rd party vendors with whom the customer contracts directly.

    • Travel to customer sites in the region as required.

    • In-depth understanding of key business drivers; uses this understanding to accomplish own work. In-depth understanding of how work of own team integrates with other teams and contributes to the area.

    • Uses some level of judgment and has ability to propose different solutions outside of set parameters but with guidance.

    Required Qualifications

    • Knowledge level is comparable to a Bachelor's degree from an accredited university or college ( or a high school diploma with relevant experience).

    • C/C++, Java, SQL, Shell scripting, ability to read and interpret logs & debug files, Kubernetes.

    • Red Hat Linux and Oracle

    • Software engineering experience for Real time systems like SCADA systems.

    • Experience picking up and installing fixes on live customer systems preferred.

    • Proven track record of problem identification, analysis and resolution.

    • Strong troubleshooting & debug skills.

    • DevOps Experience with tools like Jenkins, GITHUB, Clear Case, SVN

    • Must be able to speak and write in English

    Desired Characteristics

    • Strong oral and written communication skills.

    • Demonstrated ability to analyze and resolve problems.

    This role involves work for customers who manage critical infrastructure; based on customer requirements it will be necessary to carry out background checks and suitability assessments (UK Security Clearance (SC)) as part of the hiring process.

    #LI-NB1

    Additional Job D escription

    Additional Information

    Compensation Grade

    LPB1

    Relocation Assistance Provided: No

    Why you should apply for a job to GE Vernova’s Digital Business:

  • We offer 10 weeks parental leave, $10k adoption assistance, Dependent Daycare FSA, and a moms-on-the-move milk ship program
  • We prioritize women's development through coaching, mentoring, and sponsorship programs for women at all levels.
  • A culture of continuous improvement: Employee listening, inclusion and diversity training, and actionable solutions.