Director, Platform Owner & Architect — Commercialization Solutions

n we would love to have you join us!

About Us
At Genmab, we are dedicated to building extra[not]ordinary® futures, together, by developing antibody products and groundbreaking, knock-your-socks-off KYSO antibody medicines® that change lives and the future of cancer treatment and serious diseases. We strive to create, champion and maintain a global workplace where individuals' unique contributions are valued and drive innovative solutions to meet the needs of our patients, care partners, families and employees.

Our people are compassionate, candid, and purposeful, and our business is innovative and rooted in science. We believe that being proudly authentic and determined to be our best is essential to fulfilling our purpose. Yes, our work is incredibly serious and impactful, but we have big ambitions, bring a ton of care to pursuing them, and have a lot of fun while doing so.

Does this inspire you and feel like a fit? Then we would love to have you join us!

The Role
Genmab is on the lookout for a visionary Director, Platform Owner & Architect - Commercialization Solutions to ignite our next-gen customer-engagement landscape. Nestled within the Data, Digital & AI (DD&AI) organization, you'll serve as the strategic and hands-on guardian of our CRM and allied commercialization platforms that power both field teams and home-office specialists in delivering remarkable experiences to healthcare professionals and patients. Leveraging 12-15 years of deep CRM architecture expertise-ideally spanning Salesforce and Veeva in life-sciences environments-you'll craft and execute a bold roadmap that unleashes data-driven insights, streamlines field operations, and knits our platforms seamlessly into downstream systems and enterprise data ecosystems.

This role sits at the intersection of technology, business, and patient impact. We welcome applicants from every background and lived experience; your unique perspective is the catalyst for therapies-and careers-that defy the ordinary.

The role will report to the VP, Enterprise Digital Solutions.

Responsibilities

Vision & Strategy

• Define and evangelize the long-term platform vision for Salesforce Health Cloud, Veeva CRM, and adjacent technologies and integration patterns.

• Translate Genmab's "KYSO" ambition into clear architectural principles, standards, and a multi-year delivery roadmap that balances innovation, scalability, and compliance.

Technical Leadership

• Lead, mentor, and grow an inclusive "hub" team of architects, admins, and developers while orchestrating a global network of partner resources.

• Serve as chief decision-maker on solution design, integration patterns, DevSecOps, and data model governance.

• Champion API-first, low-code / pro-code coexistence, and automated quality-engineering practices (SFDX, GitLab CI/CD, Tricentis, Copado).

Field Medical & Commercial Excellence

• Partner with business spoke teams to ensure solid alignment and fruition of business needs through solid platform operations and robust feature development, with an eye on seamless user experience.

• Design intelligent workflows by integration disparate systems towards a more cohesive end-user experience.

Integration & Data Fluency

• Oversee bi-directional integrations with ERP, data lakes, pharmacovigilance, learning, and incentives systems; ensure a single source of truth for customer and product data (MDM/Reltio, Snowflake, AWS Redshift).

• Drive interoperability with Veeva Vaults, and third-party platforms.

Compliance, Risk & Security

• Embed privacy-by-design and audit-ready controls into every release; own validation documentation and change-control processes.

• Anticipate and mitigate risks across infrastructure, integrations, data quality, and user adoption.

Stakeholder Engagement & Change Enablement

• Act as the connective tissue between business spoke leaders/admins, and technology teams within the Data, Digital and AI organization.

• Craft compelling narratives and demos that inspire diverse, cross-functional teams to embrace the art of the possible.

Continuous Improvement & Innovation

• Identify and pilot emerging Salesforce capabilities (Einstein, Data Cloud, Hyperforce) and partner apps that deliver measurable value to patients, providers, and Genmab teams.

• Track and optimize platform economics; champion citizen-development and community-of-practice initiatives to democratize innovation via a hub and spoke model.

• Identify and pilot emerging Salesforce capabilities (Einstein, Data Cloud, Hyperforce) and partner apps that deliver measurable value to patients, providers, and Genmab teams.

• Track and optimize platform economics; champion citizen-development and community-of-practice initiatives to democratize innovation.

Requirements

• Bachelor's degree (or equivalent) in Computer Science, Engineering, or a related technical field; a Master's degree is preferred.

• Minimum of 8 years of experience as an Application Manager, System Administration and/or Business Analyst at a life science or biotech organization, within the commercial organization.

• Minimum of 5 years of experience in a customer-facing environment working with global stakeholders and team members.

• Prior knowledge of the pharmaceutical commercial domain in the European market is desirable. Oncology launch experience is preferred.

• Minimum of 5 years of experience with Veeva, Salesforce, or similar CRM is a must.

• Strong knowledge of business models, operating models, financial models, cost-benefit analysis, budgeting, and risk management.

• Familiarity with GxP compliance and European Data Privacy regulations, including GDPR, is a plus.

• Experience with structured Software Development Lifecycle (SDLC) methodologies.

• Ability to elicit complex business requirements from both small and large audiences, including business and IT professionals.

• Proficiency with Office tools, mobile apps, and other IT capabilities expected in a senior IT role.

• Excellent interpersonal, teamwork, facilitation, and negotiation skills.

• Strong leadership and influencing abilities.

• Excellent investigative and technical skills.

• Proficiency in English, as it is the global language for Genmab.

Qualifications

• Bachelor's or Master's degree in Computer Science, Information Systems, Engineering, or a related field

• 12-15 years of hands-on CRM architecture and delivery experience in life-sciences (pharma, biotech, or consulting)

• Proven leadership of multi-cloud Salesforce implementations (Health Cloud, Sales/Service Cloud, Experience Cloud)

• Advanced Veeva CRM configuration expertise, including Events Management, Medical Insights, and Align

• Salesforce Application or System Architect certification

• Veeva CRM Advanced Admin or equivalent Veeva certifications preferred

• API-first integration design skills with middleware (e.g. - Informatica, Mulesoft) and data platforms (Snowflake, AWS, Reltio MDM)

• Command of DevSecOps and CI/CD pipelines using SFDX, GitLab, and automated testing frameworks (Copado, Tricentis)

• Deep understanding of Medical Affairs and Commercial workflows (MSL call planning, KOL engagement, compliant scientific exchange) and global regulatory frameworks (21 CFR Part 11, GDPR, Sunshine/Open Payments)

• Demonstrated success building diverse, high-performing teams, driving platform governance, and delivering measurable improvements in field productivity, data quality, and customer insight

For US based candidates, the proposed salary band for this position is as follows:

$177,600.00 - $266,400.00

The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. Also, certain positions are eligible for additional forms of compensation, such as discretionary bonuses and long-term incentives.

When you join Genmab, you're joining a culture that supports your physical, financial, social, and emotional wellness. Within the first year, regular full-time U.S. employees are eligible for:

• 401(k) Plan: 100% match on the first 6% of contributions

• Health Benefits: Two medical plan options (including HDHP with HSA), dental, and vision insurance

• Voluntary Plans: Critical illness, accident, and hospital indemnity insurance

• Time Off: Paid vacation, sick leave, holidays, and 12 weeks of discretionary paid parental leave

• Support Resources: Access to child and adult backup care, family support programs, financial wellness tools, and emotional well-being support

• Additional Perks: Commuter benefits, tuition reimbursement, and a Lifestyle Spending Account for wellness and personal expenses

About You

• You are genuinely passionate about our purpose

• You bring precision and excellence to all that you do

• You believe in our rooted-in-science approach to problem-solving

• You are a generous collaborator who can work in teams with a broad spectrum of backgrounds

• You take pride in enabling the best work of others on the team

• You can grapple with the unknown and be innovative

• You have experience working in a fast-growing, dynamic company (or a strong desire to)

• You work hard and are not afraid to have a little fun while you do so!

Locations

Genmab maximizes the efficiency of an agile working environment, when possible, for the betterment of employee work-life balance. Our offices are crafted as open, community-based spaces that work to connect employees while being immersed in our powerful laboratories. Whether you're in one of our office spaces or working remotely, we thrive on connecting with each other to innovate.

About Genmab

Genmab is an international biotechnology company with a core purpose to improve the lives of patients through innovative and differentiated antibody therapeutics. For 25 years, its hard-working, innovative and collaborative team has invented next-generation antibody technology platforms and harnessed translational, quantitative and data sciences, resulting in a proprietary pipeline including bispecific T-cell engagers, antibody-drug conjugates, next-generation immune checkpoint modulators and effector function-enhanced antibodies. By 2030, Genmab's vision is to transform the lives of people with cancer and other serious diseases with Knock-Your-Socks-Off (KYSO®) antibody medicines.

Established in 1999, Genmab is headquartered in Copenhagen, Denmark with international presence across North America, Europe and Asia Pacific. For more information, please visit Genmab.com and follow us on LinkedIn and X.

Genmab is committed to protecting your personal data and privacy. Please see our privacy policy for handling your data in connection with your application on our website Job Applicant Privacy Notice (genmab.com).

Please note that if you are applying for a position in the Netherlands, Genmab's policy for all permanently budgeted hires in NL is initially to offer a fixed-term employment contract for a year, if the employee performs well and if the business conditions do not change, renewal for an indefinite term may be considered after the fixed-term employment contract.