Cadillac City Guide - Berlin

cal artists, clubs, businesses etc. the Experience Center guides will host events in the experience center to draw in and engage the public and local community.

The Experience centre guide will be the face of the brand in the local community and have the opportunity to represent the business at key events, networking events and community related events which will provide a mutually beneficial opportunity for the Experience Centre Guide and General Motors.

Duties and responsibilities:

• Provide prompt and knowledgeable advice to customers: Advise customers on all aspects of the Cadillac ownership and convert them into sales by conducting test drives, helping them select the right product configuration and purchase option

• Become key point of contact for all questions related to the Cadillac ownership cycle:

• Develop a deep understanding of product features, sales and service processes

• Contact prospective buyers via all means of communication and provide the highest level of courtesy by applying a customer-centric, quality mindset

• Achieve sales and customer satisfaction goals in line with Cadillac's KPIs to meet strategic milestones for business growth

• Mentor, onboard and coordinate junior levels, interns and external promoter staff

• Schedule and prepare customer deliveries in coordination with vehicle admin. team

• Attending local events to increase brand awareness and grow sales

• EU wide delivery, event and pop-up support

Must haves:

• Exceptional people skills including strong oral and written communication, empathy, and active listening ability

• Driver's license (clean record)

• 4-6 years of automotive, premium/luxury retail sales or hospitality experience

• Willingness to work on weekends, flexibility is key

• Passion for EVs, GM's/Cadillac's products

• Fluent in German and English language skills

Additional Description

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