JR-202422865 French Bilingual Analyst

oint of contact for employees and stakeholders, while maintaining effective communications and follow-through• Responsible for query resolution by utilizing tools, desk procedures and any other reference material that may exist as a knowledge base• Strictly follows established processes for case management and issue resolution, including logging and documenting all inquiries into the case management tool• Responsible for monitoring tasks before due date to avoid delays in the process• Adheres to established regulations, processes, procedures, plans and systems• Prepares daily required reports to monitor priorities for the day• Maintain and update process documents/ desktop procedures• Ensures high-quality standards for all activities, initiatives, and tasks• Adheres to all Service Level Agreements (SLAs) established by the Shared Services Center for Case Management• Maintains confidentiality of department and employee information according to established practice• Knows, understands, incorporates and demonstrates the vision and values of General Motors in behaviors, practices and decisions• Responsible for query resolution by utilizing tools, desk procedures and any other reference material that may exist as a knowledge base• Strictly follows established processes for case management and issue resolution, including logging and documenting all inquiries into the case management tool• Responsible for monitoring tasks before due date to avoid delays in the process• Adheres to established regulations, processes, procedures, plans and systems• Prepares daily required reports to monitor priorities for the day• Maintain and update process documents/ desktop procedures• Ensures high-quality standards for all activities, initiatives, and tasks• Adheres to all Service Level Agreements (SLAs) established by the Shared Services Center for Case Management• Maintains confidentiality of department and employee information according to established practice• Knows, understands, incorporates and demonstrates the vision and values of General Motors in behaviors, practices and decisions

Additional Description

Your Skills Abilities (Required Qualifications) • English and French language fluency• Experience taking in calls in a BPO/ RPO/ Shared Services set up is a plus• Experience with customer support: customer interactions, addressing escalations• Experience working in HR or Recruitment is a plus• Good communication skills• Ability to handle multiple tasks, meet established deadlines and, with composure, work in a face paced work environment• The role requires attention to detail, using judgment, data analysis, experience, knowledge and independent thinking abilities• Willingness working in fast-moving, dynamic working environment• Ability to organize and prioritize workload• Can manage stressful situations without affecting work and relationship with Lead/ Colleagues• Amenable working on night shift• Bachelor's DegreeWhat Will Give You A Competitive Edge (Preferred Qualifications)• Performs Adhoc tasks as necessary• Willingness to be cross trained to different departments• Good quantitative and analytical skills• Creative problem-solving skills• Strong collaboration and teamwork skills

About GM

Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

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Diversity Information

General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers. We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire

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