Regional Service Engineer

vice operation issue. Respond promptly to customer vehicle concerns that may lead to "vehicle off road" or potential "repurchase" situations.

• Maintain an effective working relationship with the GM Europe Technical Assistance to support vehicle repairs.

• Work closely with the GM Europe Customer Call Center (CCC) to respond to customers that have contacted CCC for assistance with their vehicle.

• Use GM's analytic tools and supporting data to address vehicles in the assigned area and assist Service Centre's quickly to resolve all vehicle technical issues.

• Review Service Centre's process on every Service Centre's contact.

• Implement service strategies to enhance Service Centre's effectiveness.

• Support GM scheduled and ad-hoc in- Service Centre's training sessions.

• Report on Service Centre's "State of Health" relative to overall service readiness.

• Understand customer complaints, collect vehicle data, and drive "root cause analysis".

Wholesale Support

Develop and maintain positive relationships with GM National and Regional Management responsible for Service Operations and Vehicle/Powertrain Brand Quality, with a focus on product quality improvements and warranty issues. Represent GM in the assigned region for automotive technical issues as required:

• Drive new Technical Bulletins for European requirements.

• Monitor Warranty performance, review all escalated warranty claims and identify warranty waste opportunities.

• Attend to requests from GM wholesale personnel including Regional Service management, Vehicle/Powertrain Brand Quality, and Engineering and provide feedback in agreed formats.

• Provide support for arbitration hearings, legal cases and repurchases.

• Provide Brand Quality support for vehicles at Port of Entry and Regional Compounds.

• Provide support for Technical Training

• Support GM Field Action and Recall Process's with country Department of Transports.

Required Qualifications and Experience.

• 5 years + extensive hands-on Automotive Manufacturer / Importer/Dealership Service Department

• Nationally recognized ICE/EV Automotive Technician Certifications as required by local regulations.

• Possession of a valid EU/Country driver's license and a clean driving record

• Proficiency using MS Office

• Manage, resolve, document, and close dispatched cases in the required timeframe.

• Build and maintain customer relationships with Service Centre's management teams.

• Work with minimal direction and be responsible for self-training to maintain and increase skills.

• Excellent communication and time management skills to optimally prioritize and deliver critical services.

• Self-motivated with a proactive approach to meeting and exceeding customer expectations.

• Proficiency in local language(s), min .German and English

• Proficient user of Data Bus Diagnostic Tools (e.g., via TIS/GDS, NeoVi /V-Spy Intrepid Tools etc.)

• Business travel required 3-4 days per week

The ideal candidate location for this role would be based in Berlin.

Additional Description

About GM

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Diversity Information

General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers. We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire

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