ServiceNow HR Service Delivery (HRSD) Product Owner

o implement scalable solutions and responsible for defining and executing the HRSD product roadmap, aligning with HR organization goals and helping maximize value from investments in ServiceNow, Workday HCM and Agentic AI platforms such as Moveworks.

What You'll Do

• Own the ServiceNow HRSD product roadmap, backlog and delivery of solutions that enhance employee experience.

• Champion the use of ServiceNow's Unified Data Fabric and native AI/ML capabilities to streamline workflows and enhance automation.

• Ensure solutions are aligned with enterprise architecture, governance and security standards.

• Join the HRSD implementation team and create an operational model to support HRSD after go-live (in collaboration with cross functional stakeholders).

• Ensure seamless integration with Workday HCM, maximizing bi-directional data flow and alignment across systems.

• Partner with HR Technology and IT teams to design and implement workflows with agentic AI systems such as Moveworks, enabling conversational AI services for employees.

• Collaborate and lead team members including Developers, System Administrator, and Citizen Developers.

• Facilitate agile backlog grooming, standup meetings, retrospectives, etc., to ensure user stories and requirements are clearly defined and delivered iteratively.

• Partner with COEs, and HR Technology and operations teams to gather needs, align priorities, and translate business objectives into digital capabilities.

• Provide technical leadership and oversight for platform upgrades, training, and adoption across the enterprise.

• Leverage ServiceNow reporting and analytics capabilities to monitor usage, measure ROI, and continuously optimize performance.

Additional Description

Your Skills and Abilities (Required Qualifications)

• Bachelor's degree in technology or equivalent

• 5+ years experience in HR Technology or HR Operations with a focus on ServiceNow HRSD

• Demonstrated experience leading HRSD implementations, including configuration and testing

• Experience working in a hybrid ServiceNow operating model where the platform is managed between HR Technology, Shared Services and IT

• Familiarity with ServiceNow's Unified Data Fabric and native AI capabilities

• Strong background in agile product ownership, with experience defining and managing backlogs

• Excellent communication and stakeholder engagement skills across HR, IT, and leadership teams

• Understanding of low-code/no-code development and governance in enterprise platforms

• Willingness to work on night shift (mid to night shift, flexible working hours to support US time zones)

What Will Give You A Competitive Edge (Preferred Qualifications)

• ServiceNow Certified HRSD Implementer or equivalent implementation experience

• ServiceNow Certified System Administrator (CSA)

• Knowledge of agentic AI systems (e.g., Moveworks) and experience integrating them into enterprise HR ecosystems

• Expertise in Workday HCM configuration or integrations

About GM

Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

Why Join Us

We believe we all must make a choice every day - individually and collectively - to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee, no matter their background, ethnicity, preferences, or location, to feel they belong to one General Motors team.

Total Rewards | Benefits Overview

From day one, we're looking out for your well-being-at work and at home-so you can focus on realizing your ambitions. Learn how GM supports a rewarding career that rewards you personally by visiting Total Rewards resources.

Non-Discrimination and Equal Employment Opportunities (U.S.)

General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers.

All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, national origin, citizenship status, religion, age, disability, pregnancy or maternity status, sexual orientation, gender identity, status as a veteran or protected veteran, or any other similarly protected status in accordance with federal, state and local laws.

We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire.

Accommodations (U.S. and Canada)

General Motors offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us [email protected] or call us at 800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.