SSM Global Ops CoE - Remote Field Force Supervisor

• CarBravo Remote Field Force". Manila Consultants are expected to receive calls on support for dealers engaging in the CarBravo platform. They will be also tasked to call US Carbravo dealers to coordinate on their sales performance.

What You'll Do

• Develop CarBravo Process Acumen and Knowledge: Socialize and serve as Subject Matter Expert ("SME") with comprehensive understanding of the features, values, and benefits of, and enrollment in current CarBravo Program product offerings. - training(s) to be provided

• Establish programs and execute strategy improving dealer engagement and satisfactions.

• Establish metrics relevant to dealer performance to monitor day to day operations including timeliness, quality of response

• Work with senior leadership on updating tracking mechanisms and metrics regularly to regularly reflect relevant information such as program adoption, issue resolution, inventory management and dealer satisfaction.

• Provide guidance and direction to Remote field Consultants on initiatives around SEO, Social Media, Reputation Management, Digital Advertising and other related web-based platforms.

• Lead remote field Consultants / resources on day to day operational tasks, monitor and assign workload to remote field resources as needed.

• Serve as main POC with other SSM initiatives impacting team operations.

• Integrate across other CarBravo or SSM teams on collaboration opportunities.

• Review and present to leadership status of CarBravo Remote Field Force team development projects at various forums or meetings.

• Monitor and communicate progress of major projects, risks and outcomes to all levels of the organization.

• Perform project migrations and ongoing change management.

• Contribute to the knowledge management repository and support development of tools and documentation to provide training to team members that of Carbravo operations

Your Skills & Abilities (Required Qualifications)

• 7-12 Yrs experience in related role or industry e.g. Customer Service, Business relation Ship management, L1/L2 Issue resolution, Customer Analytics

• Degree in Business, Marketing or Equivalent Experience

• Operations and People leadership - Lead a team of about 10 individuals

• Leader level Communication - Ability to effectively communicate as a leader to various levels of the organization tailored appropriately to the audience

• Ability to solution complex problems as they are escalated by team or customers

What Will Give You A Competitive Edge (Preferred Qualifications)

• Start Up - Creativity balanced with a structured approach to innovate in a new area with minimal formal guidance

• Collaboration - Candidate should be approachable to others and build an internal network. Seek opportunities for collaborative experiences to help accomplish organizational goals.

• Service Innovation - demonstrated experience innovating in a service environment (tools and methodologies such as RPA, LEAN, OPEX, etc.)

• Advancement - Mindset that challenges conventional boundaries and looks for new opportunities across all aspects of a program or project

• Maintains effectiveness in a continually evolving environment

• Demonstrated effective executive communication skills

• Demonstrated ability to work cross functionally in a collaborative, inclusive manner

• Ability to travel on an infrequent basis

About GM

Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

Why Join Us

We believe we all must make a choice every day - individually and collectively - to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team.

Total Rewards | Benefits Overview

From day one, we're looking out for your well-being-at work and at home-so you can focus on realizing your ambitions. Learn how GM supports a rewarding career that rewards you personally by visiting Total Rewards resources.

Non-Discrimination and Equal Employment Opportunities (U.S.)

General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers.

All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, national origin, citizenship status, religion, age, disability, pregnancy or maternity status, sexual orientation, gender identity, status as a veteran or protected veteran, or any other similarly protected status in accordance with federal, state and local laws.

We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire.

Accommodations

General Motors offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us [email protected] or call us at 800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.