Human Resources Service Representative - PAN

ces by responding to inquiries on policies, programs, and resolving inquiries for all team members. You will provide multi-channel support on all facets of the team member life cycle from hire to retire.

Hours of Operation are between 6:00 a.m. to 10:00 p.m. CST for the role with various shifts within this timeframe. You will report to a Supervisor, HR Service Delivery, and will be located in Panama City, Panama. The role is considered hybrid with virtual and onsite expectations.

MAIN DUTIES & RESPONSIBILITIES

• Provide an exceptional service experience on HR matters to both current and past Grainger team members.

• Demonstrate troubleshooting to resolve team member problems and promote self-service when applicable.

• Embrace curiosity by asking the right probing questions to understand the true nature of a team member's inquiry.

• Respond to inquiries quickly and translate inquiries into our case management application during the interaction.

• Maintain multiple tasks in a deadline-driven atmosphere where interruptions are common.

• Maintain an organized workflow and follow up on all items assigned while seeing problems through to resolution.

• Work as a liaison with other HR teams to resolve team member inquiries.

• Provide information/guidance relating to HR procedures, payroll, total rewards, performance management, and verifications of employment all team members.

• Maintain a comprehensive knowledge of Grainger policies, programs, and stay current on all facets of HR.

EDUCATION & EXPERIENCE

• 1+ years of experience in a customer service or HR position.

• Experience resolving situations while following documented processes.

• A desire to collaborate across teams and departments to foster trust, commitment, accountability and results.

• Demonstrated continuous improvement methodologies to identify a need for change and improvements in current processes.

• Participate in metric/quality review and open coaching discussions.

• Strong written and verbal communicator, strong attention to detail/organization.

• Experience with Microsoft products (teams, outlook, word, and excel) is required. Additional preferred experience in ServiceNow or other case management systems, and/or SuccessFactors (Core Employee Central, Talent, Recruiting suites).

• Prior HR education or fast paced, service center work experience is preferred.

Grainger is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.