Services Manager

e Services, lead a team to help Grainger become customers first choice for the products and services they need to keep their workplaces safe, efficient, and functioning. Leading the District efforts for KeepStock (Grainger's vendor managed inventory solution) engagements and onsite customer service activities. Build solid partnerships to facilitate success allowing Grainger to extend our reach into our customer's locations and provide superior service.

You Will:

• KeepStock Management/Leadership:
  • Manage a team of 10 to 20 Onsite Service Representatives/Specialists who maintain inventory in customer accounts helping customers save time and money.
  • Use Grainger network to collaborate within multiple teams to achieve results.
  • Implement Leader Plan which includes assessing and prioritizing, coaching and teaching, hiring top talent
  • Promote great team member engagement, support team member development.
• Performance/Resource Management:

  • Manage projects by allocating resources ensuring return on investment and profitability.

  • Understand market conditions and trends and customer requirements to provide appropriate direction and guidance to the broader organization.

  • Ensure the right solutions and resources are being offered/deployed to customers.

  • Ensure excellent customer survey satisfaction levels.

You Have:

• 5+ years' manufacturing or industrial business experience with direct leadership experience.

• Understanding of financial and economic concepts.

• Experience leading in a matrixed environment.

• Experience building and working within different teams.

• Strength in process improvement, ownership and control and project management

• Experience leading and working towards goals with a remote team.

Rewards and Benefits:

With benefits starting day one, our programs provide choice and flexibility to meet team members' individual needs. Check out the highlights below and review all our benefits at GraingerTotalRewards.com.

• Medical, dental, vision, life, and pet insurance plans and 6 free sessions each year with a licensed therapist to support your emotional wellbeing

• Paid time off (PTO) and 6 company holidays per year

• 6% company contribution to a 401(k) Retirement Savings Plan each pay period, no match required

• Employee discounts, tuition reimbursement, student loan refinancing and free access to financial counseling, education and tools

• Maternity support programs, nursing benefits, and up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

We are committed to fostering an inclusive, accessible environment that includes both providing reasonable accommodations to individuals with disabilities during the application and hiring process as well as throughout the course of one's employment. With this in mind, should you need a reasonable accommodation during the application and selection process, please advise us so that we can provide appropriate assistance.