Customer Service Coordinator

ERP, amend / cancel orders as requested

• Record and monitor service levels in designated accounts

• Pro-actively work to optimize customer service levels

• Follow all procedures relating to inventory control to ensure we hold minimum stock

• Control all goods returned from customers ensuring all actions are taken to customer satisfaction

• Ensure that products are launched in line with customer expectations and that any issues are highlighted in advance.

• Ensure that de-listings are handled minimizing exposure to the Griffith organization.

• Work closely with the sales team and procurement to ensure smooth order flow

• Understand customer requirements and activity

• Monitor forecast accuracy and work with account managers / customer to improve

• Customers visit as required to meet key contacts

• Understand Customer and market expectations and referencing this against Griffith capabilities

• Proactively seek to improve customer relationships, service levels and GF profitability

• Responsible for keeping the customer and GF updated on all relevant issues in a timely manner

• Knowledge to cover all roles within Customer Service during holidays & sickness

• Proactively and visibly supports the Health and Safety standards, rules and regulations of the organization

Requirements

• Bachelor's Degree or equivalent experience
• Previous experience working in a Customer Service role preferably in the food industry
• Excellent verbal and written communication skills
• Can work independently and as a part of a team
• Remain calm and professional under pressure
• The position will require working with ERP systems (previous experience working with an ERP would be valuable)
• Identifies and resolves problems in a timely manner, gathers and analyses information skillfully. Develop alternative solutions. Works well in group problem situations. Uses reason even when dealing with emotional topics
• Treats people with respect. Keeps commitments. Inspires the trust of others. Works with integrity and ethically. Upholds organizational values
• Fluent level of English and Spanish. French and Italian would be valuable
• 6 month contract, with the possibility to convert to a permanent contract