Customer Service Coordinator - Import/Export

Serve as the primary point of contact for customers North and East European region , addressing inquiries and resolving issues promptly.

• Foster positive relationships with clients to ensure high levels of satisfaction

• Checking which processes may be improved to improve service

• Regularly check the service level of your accounts

Order Fulfillment

• Manage the end-to-end order fulfillment process, including item setup, order entry , returns, and credit notes.

• Collaborate with internal teams to ensure accurate demand forecasting, customer inventory control

• Daily monitoring the required shipping dates in orders

• Follow procedures relating to inventory control to avoid dumps

Shipping

• Monitor shipment progress and proactively address delays or disruptions.

• Checking delivery issues

Collaboration:

• Work closely with internal departments, including Supply Chain, Sales, Quality and Production, to align customer service operations with overall business goals.

• Support cross-functional initiatives to improve processes and enhance customer experiences.

Functional knowledge:

• Education: Bachelor's degree in Business Administration, Supply Chain, International Trade, or a related field.
• Experience: 3+ years in a similar role, preferably within the food or FMCG industry.
• Experience: 1+ years in import/export role, preferably within the food or FMCG industry.
• Familiarity with ERP systems and Microsoft Office
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Problem-solving mindset with attention to detail.
• Languages: Proficiency in Dutch and English; additional languages are a plus.