Service Assurance Representative

o Mexico Custom Culinary customers throughout the sales cycle, from order reception and processing to the delivery of requested products, assuring a sustainable service level (98% OFR).

Major duties & Responsibilities:

• Maintains regular communication with sales and customers and carries out order-entry process.

• Coordinates and follows up on sales orders, along with other departments (planning, production, procurement, logistics, warehousing, quality and sales) to meet required delivery dates.

• Resolves sales and customers' inquiries and supports them in emergency situations.

• Identifies out or in rule orders according to the decision grid for the Service Assurance department.

• Promotes customers' adherence to supply agreements and inventory policies (MTS, MTO, MTO-E, MOQ).

• Negotiates lead time for sales orders, with customers or internally.

• Negotiates, monitors and communicates order status to internal and external customers.

• Receives, processes and monitors customer complaints and/ or material rejections.

• Requests inter-plant transfers of allocated finished goods on a timely basis.

• Generates and analyzes service level reports of his/her own accounts.

• Participates in root cause analysis for any problem or event, and for all the missed orders.

• Coordinates, along with sales and finance, the release of accounts on credit hold.

• Builds and cultivates relationships with customers.

Knowledge and Experience:

• Bachelor's degree in Administrative Areas.

• 2-3 years of experience in customer service, planning, procurement, or sales areas.

• Experience in the food industry is highly preferred.

• Experience handling an extensive portfolio of products.

• Experience managing a high volume of purchase orders.

• Fully bilingual.

EQUAL EMPLOYMENT OPPORTUNITY

Griffith Foods believes that all persons are entitled to equal employment opportunity. Griffith Foods does not discriminate against qualified employees or applicants because of the following actual or perceived characteristics: race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, breastfeeding or related medical condition, national origin, ancestry, citizenship, age, physical or mental disability, genetic characteristic or information, AIDS or HIV status, order of protection status, marital status, military or veteran status, unfavorable discharge from military service, or any other status protected by federal, state, or local law. Equal employment opportunity will be extended to all persons in all aspect of the employer-employee relationship, including recruitment, hiring, participation in benefit programs, training, promotion, transfer, discipline, layoff, recall, and termination.

In carrying out our commitment to equal employment opportunity, Griffith Foods will make reasonable accommodations for applicants and employees with known disabilities unless doing so would result in an undue hardship, safety, and/or health risk. Applicants and employees requiring reasonable accommodations must notify Human Resources.

Other details

• Job Family Customer Support
• Job Function Commercial
• Pay Type Salary
• Employment Indicator MEX - 90 Days
• Required Education Bachelor's Degree