Claims Analyst (8am-5pm)

, and resolve claims

• Perform billing adjustments

• Communicate findings to clients, customers, and internal departments

• Deny claims, when warranted

• Negotiate mutually beneficial settlements of contested denials when necessary

• Analyze and troubleshoot source problems to eliminate future claims

• Develop expertise in HBG's systems, procedures, and policies

• Adherence to scheduled work times

• Achieve individual and team goals based on department metrics and service-level objectives

• Additional duties as necessary

KNOWLEDGE, SKILLS & ABILITIES REQUIRED

• Strong, clear communication skills (verbal and written)

• Excellent analytical and problem-solving skills; attention to detail

• Able to identify and prioritize customer needs, and think quickly to provide appropriate resolutions

• Basic phone/computer/technology skills. Ability to navigate the internet, use Microsoft Outlook, Word, and particularly Excel. Familiarity with service ticketing tools such as Zendesk is a plus

• Must be organized and detail-oriented. Accuracy and follow-through are critical

• Accurate typing skills plus 10-key numeric keypad competence

• Ability to exhibit patience and empathy when working with customers, while enforcing HBG policies and negotiating resolutions in good faith

• Results-driven with a demonstrated ability to achieve goals

• Able to manage expectations and resolve conflict

• Must be able to work as part of a team, supporting others and demonstrating adaptability

• Should have an exceptional willingness to learn, be self-motivated, and determined to succeed

• 2+ years' experience in a service environment

• Experience and/or interest in accounting a plus

Please Note: This position will have a hybrid schedule of Monday through Friday with three (3) work days in the Indiana Office located in Lebanon, IN and two (2) work days will be remote work.