Compliance Representative I (7am-3pm)

ceive, organize, and verify custom stickers/labels against order specifications.

• Communicate discrepancies or missing information to the Custom Orders department.

• Log, store, and prepare verified materials for pickup by Value Added departments.

• Provide updates or information to Customer Service, Logistics, and Claims under the direction of Compliance leadership.

• Support internal communication and coordination needs as instructed.

• Monitor and sort the shared Compliance inbox, identifying and escalating time-sensitive communications.

• Route emails appropriately and maintain organized folder structures.

• Create and print internal specialty labels and rack labels.

• Build and maintain label templates for Compliance accounts.

• Generate custom label samples for internal or customer review.

• Capture and supply photos documenting custom sticker placement for customer approval.

• Identify workflow or process issues and recommend improvements.

• Perform additional duties as assigned.

ADDITIONAL DUTIES AND RESPONSIBILITIES: As assigned

SUPERVISORY RESPONSIBILITIES: None

QUALIFICATION REQUIREMENTS:

To perform this position successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

SKILLS REQUIRED:

• Strong communication skills, both verbal and written.

• Professional and customer-service-oriented demeanor.

• Ability to manage multiple tasks and adapt to shifting priorities.

• Self-motivated with the ability to work independently.

• Willingness to learn new systems and technologies.

• High attention to detail and accuracy.

• Strong analytical and problem-solving abilities.

• Strong proficiency in Microsoft Office Suite, especially Excel and Outlook.

• Zendesk experience is a plus.

EDUCATION AND EXPERIENCE: 1-2 years of relevant work experience preferred.

Please note: This position is located in our Lebanon, Indiana Distribution facilities .

Hachette Book Group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.