#R129770
or places drop ship orders from vendors for non-stocking parts through various computer systems. - Communicates with both internal and external customers regarding the status of parts orders through phone and email. - Expedite priority part shipments and follows up with suppliers to verify delivery. - Answer general questions from customers about equipment and service.
Obtain, update and maintain RMA's from vendors to facilitate warranty returns.
Navigate vendor parts breakdowns to identify parts needed and obtain part numbers for processing orders.
Work with Vendor Tech Services to help identify correct parts.
Participate in special projects and performs other duties as required.
SPECIFIC KNOWLEDGE & SKILLS:
Customer service oriented and ability to work with complex issues, reading schematics, identifying parts
Ability to multitask utilizing multiple computer systems
Very good interpersonal communication skills
Very good written and verbal communication skills
Ability to handle a high call volume
GENERAL SKILLS & COMPETENCIES:
Very good time management skills and the ability to prioritize work and meet deadlines
Very good attention to detail and accuracy
Customer service oriented and ability to work with complex issues
Ability to plan and arrange activities
Very good interpersonal communication skills
Very good written and verbal communication skills
Ability to maintain confidential and highly sensitive information
Ability to work in a team environment
Ability to multi-task
Establish productive working relationships at multiple levels within the organization
TRAVEL / PHYSICAL DEMANDS:
Travel typically less than 10%. Office environment. No special physical demands required
MINIMUM WORK EXPERIENCE:
Typically 2 or more years of related experience.
PREFERRED EDUCATION:
Typically High School education, vocational training and/or on-the-job training. Bachelor's degree preferred.
The posted range for this position is $36,406-$50,059, which is the expected starting base salary range for an employee who is new to the role to fully proficient in the role. Many factors go into determining employee pay within the posted range including prior experience, current skills, location/labor market, internal equity, etc.
Other benefits available include: Medical, Dental and Vision Coverage, 401K Plan with Company Match, PTO, Paid Parental Leave, Income Protection, Work Life Assistance Program, Flexible Spending Accounts, Educational Benefits, Worldwide Scholarship Program and Volunteer Opportunities.
Henry Schein, Inc. is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.
For more information about career opportunities at Henry Schein, please visit our website at: https://www.henryschein.com/careers