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Quality, Training and Knowledge Lead

Henry Schein

4.6

(12)

Eastern Creek, Australia

Why you should apply for a job to Henry Schein:

  • 4.6/5 in overall job satisfaction
  • 4.9/5 in supportive management
  • 92% say women are treated fairly and equally to men
  • 92% would recommend this company to other women
  • 100% say the CEO supports gender diversity
    • Ratings are based on anonymous reviews by Fairygodboss members.
  • Benefits you'll love including generous paid time off, income protection, work life assistance program and educational benefits.
  • The Team Schein Wellness Program empowers every Team Schein Member to be their best self by offering resources, guidance and support.
  • We use the power of inclusion to foster an intrapreneurial environment focused on the well-being of our employees, driven by our values.

    • #R131180

    Position summary

    e Equipment Service function.**

    • Design and implement training programs and knowledge systems that empower Technicians, Administrators, Sales Teams, and Customers.

    • Develop and maintain content and tools that improve the accessibility and usability of information.

    • Contribute to the development of customer offers, including tenders, and support the execution of strategic projects across service operations.

    What You'll Bring:

    • A strong background in quality assurance, training, or knowledge management within a service-oriented environment preferrable with dental industry experience.

    • Proven ability to streamline processes and drive continuous improvement.

    • Excellent communication and stakeholder engagement skills.

    • A customer-first mindset with a passion for enabling teams to succeed.

    Specialised Knowledge and Skills:

    • Ability to build strong customer relationships

    • Experience using CRM systems (e.g., Salesforce, Pronto)

    • Strong technology and computer skills (Word, Excel)

    • Excellent communication and active listening skills

    • Proven leadership and team supervision experience

    • Skilled in conflict resolution and task delegation

    • Knowledge of Henry Schein products and services

    • Strong understanding of customer service standards

    • Experience in risk assessment, quality and compliance

    We're seeking a candidate who is diligent, organised, and detail-oriented, with a strong commitment to delivering excellent customer service. You'll be adaptable, resilient, and able to manage schedules and meet deadlines in a dynamic environment. As a trustworthy and ethical team player, you'll bring a friendly, approachable attitude and a willingness to learn and grow. You'll be process-focused, results-driven, and capable of working independently, demonstrating initiative and resourcefulness while leading by example.

    Why you should apply for a job to Henry Schein:

  • 4.6/5 in overall job satisfaction
  • 4.9/5 in supportive management
  • 92% say women are treated fairly and equally to men
  • 92% would recommend this company to other women
  • 100% say the CEO supports gender diversity
    • Ratings are based on anonymous reviews by Fairygodboss members.
  • Benefits you'll love including generous paid time off, income protection, work life assistance program and educational benefits.
  • The Team Schein Wellness Program empowers every Team Schein Member to be their best self by offering resources, guidance and support.
  • We use the power of inclusion to foster an intrapreneurial environment focused on the well-being of our employees, driven by our values.