Remote Support Decontamination Engineer

oviding technical support on incoming issues related to decontamination equipment, identify if issues can be resolved remotely or if an on-site engineer is required, identify parts if appropriate.

• Completing accurately and timely all Service appointments with work carried completed and any additional actions needed.

• Working through the process of solving problems and supporting additional training where appropriate

• Troubleshooting network and connection issues

• Performs routine inspection of equipment remotely, Updates computer software and operating systems.

• Identify error codes work to resolve or escalates if on site engineer is required.

• Participate in special projects and perform other duties as required.

• Ability to display tact and diplomacy when dealing with customers.

Job Skills & Experience Required:

To succeed in this role, you'll need the following:

• Minimum 3+ years electrical experience

• Minimum 3+ years repairing and installing decontamination equipment.

• Working knowledge of mechanical and electrical systems

Person Specification:

We believe the type of person best suited to this role will be:

• Strong customer interpersonal skills

• Comfortable using troubleshooting resources to diagnose issues remotely.

• Able to work solely or as part of a team.

• Thorough, conscientious, and precise

• Comfortable with working at a fast pace

• Friendly, pleasant, and tactful in their approach to conflict mitigation and decision making.

• Demonstrate problem solving skills.

• Demonstrate experience in providing a high level of customer experience.

Our benefits include:

• A competitive salary

• 25 days holiday a year, with ability to buy up to 5 days holiday each year

• Life Insurance

• Cycle to Work scheme

• Subsidised gym membership

• Access to Health & Wellbeing Apps

• Employee discounts

• A hybrid, flexible working culture

About Henry Schein:

At Henry Schein, our mission is to provide innovative, integrated health care products and services; and to be trusted advisors and consultants to our customers - enabling them to deliver the best quality patient care and enhance their practice management efficiency and profitability.

We know that our Team Schein Members (TSMs) are integral to bringing our mission to life and our success has been built on the commitment of Team Schein, a highly motivated and diverse group of professionals who are dedicated to meeting the needs of our customers. Every TSM shares a singular focus, fostering an environment that allows each of us to achieve our goals.

Henry Schein offers a diverse range of career opportunities, and we firmly believe that by fostering an environment built on ethics, open communications, mutual benefits, creativity, and recognition of the contributions of all TSMs-at all levels-we can help ensure that our best years are yet to come. As such, we are proud to be an equal opportunities employer and our integrated approach to diversity and inclusion ensures success by cultivating our Culture, recruiting, and retaining diverse Talent, supporting our Marketplace, and continuing our commitment to Society.

As a business we are committed to fulfilling our responsibilities as a Corporate Citizen, and we've been recognised for nine consecutive years by Ethisphere as one of the World's Most Ethical Companies.

Henry Schein is committed to the principle of equal opportunities in employment in all spheres of its operation. Henry Schein UK Holdings strives to operate a policy of equal opportunity and not discriminate against any person gender, race, colour, nationality, ethnic or national origin, religion, sexual orientation, marital status, disability, age or any other characteristic protected by law.