Software Support Technician

Henry Schein

4.6

(12)

Gillingham, United Kingdom

Why you should apply for a job to Henry Schein:

  • 4.6/5 in overall job satisfaction
  • 4.9/5 in supportive management
  • 92% say women are treated fairly and equally to men
  • 92% would recommend this company to other women
  • 100% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.
  • Benefits you'll love including generous paid time off, income protection, work life assistance program and educational benefits.
  • The Team Schein Wellness Program empowers every Team Schein Member to be their best self by offering resources, guidance and support.
  • We use the power of inclusion to foster an intrapreneurial environment focused on the well-being of our employees, driven by our values.
  • #R128502

    Position summary

    knowledge and being able to talk confidently with our customers. You will develop relationships with our customers, be empathetic and work with them so they leave the conversation more knowledgeable than when they joined.

    What you'll be doing

    • Coaching customers through their queries relating to their software via different forms of communication (phone, email and online chat).

    • Empathetically approaching customers questions and reassuring them you're able to help them

    • Professionally and politely encouraging our customers to adopt a self-serve approach by sharing the relevant Support Document with them to guide them to a solution whilst ensuring they know you are with them every step of the way.

    • Troubleshoot any questions from our customers where the answer is not instantly obvious, using all resources available to you to achieve this.

    • Empowering our customers to get the best of our software so they can deliver vital patient care and to make their lives easier.

    Your personal attributes

    • Great communication and collaboration skills working with business stakeholders

    • Show initiative and ability to analyse situations with a level of technical expertise.

    • Strong attention to detail

    • Highly organised

    • Ability to stay calm under pressure

    • Excellent verbal and written communication skills

    • Empathetic and authentic, approachable and friendly

    • Inquisitive and interested, able to identify problems and present solutions.

    • Self-motivated and diligent, and self-aware of their own training requirements and happy to seek support and develop their own knowledge.

    Henry Schein is committed to the principle of equal opportunities in employment in all spheres of its operation. Henry Schein UK Holdings strives to operate a policy of equal opportunity and not discriminate against any person gender, race, colour, nationality, ethnic or national origin, religion, sexual orientation, marital status, disability, age or any other characteristic protected by law.

    Why you should apply for a job to Henry Schein:

  • 4.6/5 in overall job satisfaction
  • 4.9/5 in supportive management
  • 92% say women are treated fairly and equally to men
  • 92% would recommend this company to other women
  • 100% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.
  • Benefits you'll love including generous paid time off, income protection, work life assistance program and educational benefits.
  • The Team Schein Wellness Program empowers every Team Schein Member to be their best self by offering resources, guidance and support.
  • We use the power of inclusion to foster an intrapreneurial environment focused on the well-being of our employees, driven by our values.