Software Support Technician

alk confidently with our customers. You will develop relationships with our customers, be empathetic and work with them so they leave the conversation more knowledgeable than when they joined.

What you'll be doing

• Coaching customers through their queries relating to their software via different forms of communication (phone and online chat).

• Empathetically approaching customers questions and reassuring them you're able to help them

• Professionally and politely encouraging our customers to adopt a self-serve approach by sharing the relevant Support Document with them to guide them to a solution whilst ensuring they know you are with them every step of the way.

• Troubleshoot any questions from our customers where the answer is not instantly obvious, using all resources available to you to achieve this.

• Empowering our customers to get the best of our software so they can deliver vital patient care and to make their lives easier.

Your personal attributes

• Great communication and collaboration skills working with business stakeholders

• Show initiative and ability to analyse situations with a level of technical expertise.

• Strong attention to detail

• Highly organised

• Ability to stay calm under pressure

• Excellent verbal and written communication skills

• Empathetic and authentic, approachable and friendly

• Inquisitive and interested, able to identify problems and present solutions.

• Self-motivated and diligent, and self-aware of their own training requirements and happy to seek support and develop their own knowledge.

Our recruiting process

We try to make our process as simple as possible whilst giving you and us opportunities to learn about each other.

30min of online cultural and cognitive assessments Interview

After this, we aim to make a decision within 48 hours.

Our shared values

Consistently live and demonstrate Henry Schein One core values:

• Mutuality

• No politics

• Each person as important as the next

• Recognise creativity and encourage it

• Open communication

• Strong Ethics

Benefits we offer

• Highly competitive salary £XXX + XX% performance bonus and benefits package

• Hybrid remote working

• Flexible working hours

• Opportunity to work in a highly creative and dynamic work environment

• Ability to help us shape and evolve our culture

• Career progression opportunities

Diversity at Henry Schein One

Diversity at Henry Schein One is all about you being you. Diversity and inclusion are integral to every aspect of our business, we push boundaries fuelled by a diverse set of voices and a desire to make a difference. We are proud to be an equal opportunity employer. All qualified candidates are considered without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, or age. We welcome everyone to our team; we foster creativity and ambition throughout our business. We're making a difference every day and you can too.

Henry Schein is committed to the principle of equal opportunities in employment in all spheres of its operation. Henry Schein UK Holdings strives to operate a policy of equal opportunity and not discriminate against any person gender, race, colour, nationality, ethnic or national origin, religion, sexual orientation, marital status, disability, age or any other characteristic protected by law.