Solution Consulting Engineer I - PMS/RCM

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JOB OVERVIEW:

This position is responsible for providing technical and functional solution discovery and demonstrations to prospective and existing customers to support new sales, retention, and expansion opportunities. Create and deliver Henry Schein One (HS1) presentations and product demonstrations that reflect the value of the solution and outcomes provided to the customer. Primary focus and expertise is on customers in the 1-2 segment and Practice Management Software.

Design, validate, and present HS1 software solutions to include advanced product concepts, future direction, and 3rd party complimentary products. Present and articulate HS1 product's strengths, relative to competitors.

May partner with marketing to create content including videos, webinars and presentations.

KEY RESPONSIBILITIES:

• Spend up to 80% of time performing technical presentations for customers, partners, and prospects. Provide consultative technical and sales support for either Dental Practice Management Solutions (Dentrix Ascend, Dentrix Core, or Enterprise) and RCM Solutions.

• Translate product features into customer insights and value drivers.

• Interact with Product Management to refine Henry Schein One Products and technical Features to improve the user experience overall product adoption. Work collaboratively with Product Management, Marketing and Engineering during the development, launch and continuing refinement of existing and new HS1 products.

• Effectively communicate the necessity of required features to Product Management from the customer perspective. Use industry knowledge and competitive intelligence to create compelling cases for features that not only ensure parody but elevate the HS1 suite of products to best in class.

• Assist Manager, Solutions Consulting Engineers in tracking of planned Product Roadmap items to support the on-time delivery of new features and participate in communicating status, planned functionality and release dates of Roadmap features.

• May assist with responses and repository of Request for Proposal and Request for Information documents.

• Collaborate with the Services and Customer Success teams to advise in the successful implementation of HS1 purchased solutions if needed.

• May attend trade shows and create / deliver presentations at industry events.

KNOWLEDGE:

Advanced intermediate level professional; knowledge within own discipline and developing basic knowledge of organization, processes and customers. Good judgment, sound analytical ability, evaluation, originality and ingenuity are required to perform tasks. Frequently apply the fundamental concepts, practices, and procedures of a particular field. Apply company policies and procedures to resolve a variety of routine and non-routine issues.

COMPLEXITY:

Work on problems of moderate scope and impact where analysis of situations or data requires a review of a variety of factors. Analyze possible solutions using standard procedures to solve a range of straightforward problems; may recommend solutions to business challenges. Demonstrate good judgment within defined procedures and practices for obtaining solutions. Build productive internal/external working relationships.

SUPERVISION:

Receive a moderate level of instruction on day-to-day work and general instruction on new projects or assignments. Assignments can be broad in nature.

MINIMUM WORK EXPERIENCE:

Typically 3 to 5 or more years of increasing responsibility in terms of any applicable professional experience.

PREFERRED EDUCATION:

Typically a Bachelor's Degree or global equivalent in related discipline.

GENERAL SKILLS & COMPETENCIES:

• Good understanding of the dental industry

• Proficient with tools, systems, and procedures

• Basic planning/organizational skills and techniques

• Good decision making, analysis and problem solving skills with ability to multi-task

• Good verbal and written communication skills

• Good presentation and public speaking skills

• Good interpersonal skills

• Basic conflict resolution skills

• Developing professional credibility

SPECIFIC KNOWLEDGE & SKILLS:

• Minimum of 3 years of prior Pre-Sales Technical/Systems Engineering, relevant Dental Industry Experience or Solution Architect experience with software in a SaaS/HaaS Cloud environment, selling to C/VP level buyers

• Dental Software Experience (Dentrix Ascend/Enterprise, Dental Technology and Related IT Hardware or software)

• Ability to see and present 'the big picture', architect solutions to solve customer problems, and uncover business challenges and develop custom solutions

• Strong customer facing and relationship building skills

• Demonstrated excellent verbal and written communication skills; needs analysis, positioning, business justification, and closing techniques.

• Demonstrates a high level of proficiency with customers in the 1-2 segment with a deep understanding of the problems facing the solo dental practice.

• High degree of understanding with competitive products.

PERFORMANCE REQUIREMENTS:

Typically, to advance to a new job level, TSMs must demonstrate professional behavior and should consistently be at the high-end of meets expectations or consistently exceed expectations.

TRAVEL / PHYSICAL DEMANDS:

Travel typically less than 10%. Office environment. No special physical demands required.

Henry Schein One is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.