US Associate Manger, Credit & collections

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JOB OVERVIEW:

This position is responsible for overseeing the Credit and Collections team and various job functions as they relate to credit and collections processes and transactions, as guided by the manager or departmental leadership. This includes all systems related processes and policies and procedures surrounding the management of the Credit and Collections team. They will pro-actively create processes and strategies to improve collections and reduced aged account balances. They will actively manage and communicate with the team to ensure a timely resolution of past due accounts. They will approve credits limits, customer credits requested within the company, build a process and perform assessment of customer balances to determine necessary write-offs and related reporting to credit bureaus, and follow-up on bankruptcies, chargebacks, and legal financial issues.

KEY RESPONSIBILITIES:

• Develop, manage, and improve credit and collections best practices and processes for Henry Schein One

• Manage the credit granting process, including: the consistent application of credit policy, establishing general credit limit guidelines based on customer financial (where applicable) and credit history, periodic credit reviews of existing customers, and the assessment of the creditworthiness of potential customers,

• Partner with sales management by providing credit solutions, which effectively support the sales and companywide financial strategies. Proactively communicate issues which materially affect customer profitability or relationships. Partnering to identify opportunities to improve credit and collections processes

• Manage Accounts Receivable assets and appropriate returns and bad debt allowances

• Establishing, approving, and managing customer payment plans

• Partnering with Henry Schein Inc. on various collections strategy including strategic account management (DSOs and DPOs) to ensure alignment and transparency

• Handle advanced customer escalations, including correspondence, follow up, ownership of issue through resolution, compensation processing, and item closure to ensure customer satisfaction with services

• Develop processes to develop collections strategies and participate in ad-hoc projects as assigned

• Coordinate with leadership team and manage process for collections letters and related documents to be sent to collections agencies

• Responsible for managing, attracting, hiring, training, and developing staff, including formal performance and merit review, and handling related employee issues. Provide strategic and tactical direction to the team in accordance with the goals, policies, and objectives provided by management.

• Motivate credit and collections staff to maximize performance and achieve or exceed goals and develop incentive plans to reduce accounts receivable balances

SPECIFIC KNOWLEDGE & SKILLS:

• Focus on internal and external customer service

• Strong knowledge of Microsoft Office suite of products

• Experienced negotiation skills

• Strong process building skills

• Familiarity and understanding of credit bureau and agency reporting

• Experience with Great Plains and Salesforce preferred

• Partnering with Henry Schein Accounts Receivable in assessing credit and working on past due customers

GENERAL SKILLS & COMPETENCIES:

• Strong management skills and ability to attract, retain, motivate and develop team members for high performance

• Excellent verbal and written communication skills and ability to resolve disputes effectively

• Strong presentation and public speaking skills

• Strong decision making, analysis and problem-solving skills with ability to multi-task

• Understand and act on financial information that may contribute to business profitability

• Ability to manage successful projects, manage risks, costs, time and project teams

• Lead team to achieve company goals in effective ways

• Strong planning and organizational skills and techniques

• Communicate effectively with management

• Broad professional and managerial skills with an understanding of industry practices and company policies and procedures

COMPLEXITY:

Work on assignments that can be difficult and require judgment and initiative. Understand implications of work and make recommendations for solutions. Will be responsible for making independent procedural decisions.

SUPERVISION:

Work under minimal supervision and may determine methods and procedures on new assignments.

MINIMUM WORK EXPERIENCE:

Typically 5-7 or more years of related experience.

PREFERRED EDUCATION:

Typically, a bachelor's degree or global equivalent in related discipline. Master's degree or global equivalent is a plus.

PERFORMANCE REQUIREMENTS:

Typically, to advance to a new job level, TSMs must demonstrate professional behavior and should consistently be at the high-end of meeting expectations or consistently exceed expectations.

TRAVEL / PHYSICAL DEMANDS:

Travel typically less than 10%. Remote environment. No special physical demands required.

What you get as a Henry Schein One Employee

• A great place to work with fantastic people.

• A career in the healthcare technology industry, with the ability to grow and realize your full potential.

• Competitive compensation.

• Excellent benefits package! Medical, Dental and Vision Coverage, 401K Plan with Company Match, Paid Time Off (PTO), Paid Parental Leave, Short Term Disability, Work Life Assistance Program, Health Savings and Flexible Spending Accounts, Education Benefits, Worldwide Scholarship Program, Volunteer Opportunities, and more.

*Benefits may vary by location or status.

Henry Schein One is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.