AC Service Manager - Thailand

employees. Responsibilities typically include setting goals and objectives for team members for achievement of operational results. Problems faced may be difficult but typically are not complex. Ensures policies, practices and procedures are understood and followed by direct reports, customers and stakeholders.

How you'll make an impact:

• You will drive implementation of the service strategy as a member of the regional management team, ensure corresponding plans are implemented consistently in the Service organization through collaboration with another businesses/hub.

• You will drive, implement, reports and monitor performance targets as part of the regional unit P&L (financial, productivity, investments, customer satisfaction, operational excellence, etc.).

• You will run the day-to-day services delivery while planning and managing workload to ensure profitable growth and improvement of service productivity, implement agreed delivery and performance standards to ensure consistency in quality and customer satisfaction.

• You will execute the (global) service and delivery sales channel strategy within the local unit, implement productized Service offerings and materials for marketing purpose and invest in service sales to increase market penetration, build sustainable customer relationships to ensure local client growth, satisfaction, and retention together with sales.

• You will support sales resources in customer meetings, drive consistent development of processes and practices based on customer feedback (Net Promoter Score (NPS)), invest in improving the quality of existing service products and in developing new service products to expand the portfolio in line with global direction.

• You will enforce a service integrity culture throughout the service organization, ensure that the area of responsibility is properly organized, staffed, skilled and directed, guide, motivate, and develop direct and indirect subordinates, improve service availability, provide training and develop capabilities and competencies.

• You will be responsible to ensure compliance with applicable external and internal regulations, procedures, and guidelines.

• Living Hitachi Energy's core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.

Your background:

• You hold a bachelor's degree in electrical engineering.

• 5 to 8 Years of experience in Service Project Management experience is preferred.

• Experience in primary & secondary test of MV system and site service will be preferred. Previous experience in Proposal Engineering for Electrical of testing and commissioning is preferred.

• Agile, Team Player, Quick Learner, Collaborator, Result oriented & Proactive. Having growth mindset.

• Good at written & spoken communication in MS office. Proficiency in English communication skill.

More about us:

We offer, at Hitachi Energy Thailand, we offer a suite of employee benefits to complement our pay offering, supporting employees' financial, physical and mental wellbeing:

• 1 month of guaranteed bonus (Fix bonus) plus Performance Bonus. (Depending on employee's performance result and Business performance).

• 10 days annual leave (Service year 0-4), 15 days annual leave (Service year 5-10), flexible working policy, Flexibility working time.

• Benefit according to local standards: Heath-care insurance benefits to employees and their dependents, annual health checkup, Provident Funds (employees can contribute up to 15%).

• Growth possibility: Learning and development platform, career movement opportunity within organization.

• Possibility to gain experience in international environment.

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