Customer Success Representative

How You'll Make an Impact

• Manage sales order fulfillment from purchase order acceptance through shipment and warranty phases

• Drive "clean order" initiatives to streamline order entry and reduce throughput time

• Collaborate with engineering to deliver complete, high-quality drawing packages

• Process change orders and coordinate with internal teams to manage post-order adjustments

• Support revenue goals by resolving shipping holds and attending revenue meetings

• Handle return authorizations, concessions, milestone billing, and overdue invoices

• Apply lean methodologies to improve processes and conduct problem-solving events

• Communicate shipping schedules and proactively resolve potential delays

Your Background

• Bachelor's degree in Engineering or Business, or equivalent experience

• Work authorization to work in the U.S. without future sponsorship

• Onsite availability at our Alamo, TN facility

• Proficiency in Microsoft Office; SAP experience is a plus

• Understanding of general accounting principles

• Strong organizational and basic project management skills

More About Us

• At Hitachi Energy, we're shaping the future of sustainable energy with cutting-edge technology and a commitment to excellence

• We offer opportunities for growth, learning, and career development in a collaborative and inclusive environment

• Join a team that values innovation, integrity, and customer success

Apply now

Current employees apply here