Customer Success Team Lead

ed to sustainability and innovation, this is your opportunity.

How You'll Make an Impact

• Lead and guide the Customer Success team in managing order entry and fulfillment.

• Drive the "clean order" initiative to improve order accuracy and reduce processing time.

• Collaborate with engineering to enhance drawing management and ensure timely submittals.

• Champion the change order process and foster strong internal partnerships.

• Support manufacturing goals by reducing shipping holds and improving on-time delivery.

• Implement checkpoints in the sales cycle to ensure readiness for production and shipment.

• Serve as the voice of the customer, driving initiatives that improve satisfaction and NPS.

• Communicate effectively with internal teams and external customers to resolve issues.

Your Background

• Bachelor's degree or equivalent experience.

• Proven experience in customer success, order management, or operations leadership.

• Strong understanding of transformer components and manufacturing processes.

• Excellent communication, problem-solving, and project coordination skills.

• Ability to lead teams and collaborate across departments.

• Experience with ERP systems and continuous improvement methodologies.

More About Us

• At Hitachi Energy, we're committed to powering a sustainable future through innovation and collaboration.

• We offer global career growth, continuous learning, and a culture that values integrity, safety, and inclusion.

• Join a team where your leadership drives real-world impact and customer success.

Apply now

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