Director of Customer Quality - North America

lved Gas Analysis (DGA) testing and reporting to customers. Provide verification of High Impact CCRPs and intervention on
overdue CCRPs
• Establish effective communication and relationships with Customers and internal organizations (Quality, Operations, Supply Chain, Engineering, Marketing & Sales, etc.) and be the Quality central point-of-contact for strategic customers spanning multiple facilities (e.g. data center customers, utility customers, etc.).
• Coordinate activities within and between factories as needed and present a consolidated action plan and unified strategy to address customer concerns.
• Ensure that we drive and present not only root cause analysis and corrective/preventive actions to address direct causes of customer issues, but that we perform appropriate data analyses, identify systemic root causes (both within and across factories) and that we drive actions that give customers the confidence that we are addressing the systemic root causes.
• In conjunction with and in support of Marketing & Sales, coordinate briefings and presentations as needed with customers to present a common approach from factory to factory for root cause analysis and problem resolution.

Your background
• Engineering degree and minimum 7 years of experience in quality assurance.
• Candidate must already have work authorization that would permit them to work for Hitachi Energy in the United States
• Experience in transformer manufacturing strongly preferred

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