Factory Quality Customer Care Specialist

nt trends and improvement initiatives.

• Analyze process gaps and recommend actionable solutions.

• Prepare and maintain quality documentation and customer reports.

• Deliver training on customer care tools and best practices.

• Adapt and enhance customer care procedures and documentation.

• Responsible to ensure compliance with applicable external and internal regulations, procedures, and guidelines.

Your Background

• Minimum 5 years of experience in quality management, customer care, or a related field.

• Strong communication skills to engage effectively with customers and internal teams.

• Proven ability to manage multiple projects with a customer-first mindset.

• Experience driving continuous improvement and quality awareness.

• Familiarity with quality management systems and documentation tools.

• Bachelor's degree in a relevant field or equivalent practical experience.

More About Us

• At Hitachi Energy, we're committed to advancing a sustainable energy future through innovation and collaboration.

• We offer a supportive environment where your ideas matter and your growth is encouraged.

• Join a global team that values diversity, integrity, and continuous learning.

Apply now

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