HUB customer care specialist

career development, scale up organization for growth and execution.

How you'll make an impact

• You will be leading the process control by reviewing EOC effectiveness with HUB engineering manager, reviewing DFMEA effectiveness with HUB engineering manager and by reviewing PFMEA effectiveness.

• You will support for NCR analysis of export project, CCRP analysis of export project (EBIT, AOD...).

• You will provide improvement project proposals according to NCR & CCRP analysis result.

• You will be monitoring the improvement action execution based on CCRP & NCR.

• You audit QIP for export market implementation, GPG & HUB quality alert implementation.

• You will manage TOP cross HUB quality issue (demand & supply), check TOP cross HUB quality issue RCA report and drive the RCA culture.

• You will have regular meetings with APMEA & EUC (the biggest two demand side) to collect customer voice.

• You will provide lesson learned and BP sharing between HUBs before delivery and after delivery LL & BP sharing internal HUB.

• You will be responsible for ensure compliance with applicable external and internal regulations, procedures, and guidelines.

• Living Hitachi Energy's core values safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.

Your background

• You hold a bachelor's degree.

• Holding 5+ years of work experience in quality or engineering.

• Experience in leading/coaching multi-disciplinary teams with 2+ years.

• Certified in L6S yellow belt.

• Skilled additional qualities such as being the voice of customer, systematic problem solving, risk management, conflict management, influence, change management and contributing to continuous improvement in process management

• Fluent in spoken English.

More about us

We pride ourselves on offering a holistic range of competitive benefit programs to support your financial, physical and mental wellbeing and personal development. We want you to truly thrive with us - in work and out. For this role, depending on grade and experience, we offer the following employee benefits (subject to the respective plan rules) :

• Up to 30 days full paid leaves per year

• Flexible Benefit program (Supplementary Pensions included)

• Medical Insurance(outpatient and inpatient)

• Long service awards

• Flexible Working(subject to role)

Are you ready for an exciting new challenge? Does the above description sound like you? Welcome Our selection process is continuous, and the position may be closed before the advertisement expires. So, if you are interested - don't delay, apply today! All other questions can be directed to Talent Acquisition Partner: Cherry Zhang, Wechat: cherryzhang2023.

Apply now

Current employees apply here