On-Site Service Specialist - Dosquebradas

Hitachi Energy

Dosquebradas, Colombia

#JID3-132379

Position summary

including CMDB updates

  • Perform regular inventory checks for relevant hardware

  • Manage logistics by using local logistic providers to ship and move devices across locations

  • Handle of warranty cases in coordination with relevant OEM vendors.

  • Identify and report risks that might downgrade OSS service quality

  • Provide support to end users, IT equipment, software in meeting rooms and similar user collaboration/common areas as part of desk-side support

  • Host and support third party technicians

  • Regular checks of computer rooms including temperature, air conditioning, cabling and general functionality

  • Follow given OSS governance (participate in meetings, follow escalation path, etc.)

  • Follow OSS procedures defined in Runbook, SOPs, knowledge articles

  • Work Onsite to the site or factory your assigned to full time.

Your background:

  • Have completed a formal qualification in IT from an accredited university or college or completed an apprenticeship in the field of information technology

  • Have two years of professional experience in IT support

  • Be fluent in local and English language. Excellent communication skills, both written and verbal, including the ability to communicate effectively with both business and technical audiences in local language and English.

  • Have a proactive and solution-oriented mind-set and have the ability to work independently and self-driven

  • Legal authorization to work in applied location is required. We will not sponsor individuals for employment visas now or in the future for this role.

  • Tools:

  • Service Now IT Enterprise Platform

  • MS Office 365

  • Windows

  • iOS

  • Asset Management Tools

  • Methodologies:

  • ITIL 4 Preferred

  • L6S Lean 6 Sigma Certified

Apply now

Current employees apply here