On-Site Service Specialist - Dosquebradas

including CMDB updates

• Perform regular inventory checks for relevant hardware

• Manage logistics by using local logistic providers to ship and move devices across locations

• Handle of warranty cases in coordination with relevant OEM vendors.

• Identify and report risks that might downgrade OSS service quality

• Provide support to end users, IT equipment, software in meeting rooms and similar user collaboration/common areas as part of desk-side support

• Host and support third party technicians

• Regular checks of computer rooms including temperature, air conditioning, cabling and general functionality

• Follow given OSS governance (participate in meetings, follow escalation path, etc.)

• Follow OSS procedures defined in Runbook, SOPs, knowledge articles

• Work Onsite to the site or factory your assigned to full time.

Your background:

• Have completed a formal qualification in IT from an accredited university or college or completed an apprenticeship in the field of information technology

• Have two years of professional experience in IT support

• Be fluent in local and English language. Excellent communication skills, both written and verbal, including the ability to communicate effectively with both business and technical audiences in local language and English.

• Have a proactive and solution-oriented mind-set and have the ability to work independently and self-driven

• Legal authorization to work in applied location is required. We will not sponsor individuals for employment visas now or in the future for this role.

• Tools:

• Service Now IT Enterprise Platform

• MS Office 365

• Windows

• iOS

• Asset Management Tools

• Methodologies:

• ITIL 4 Preferred

• L6S Lean 6 Sigma Certified

Apply now

Current employees apply here