On-Site Services Specialist (Talent Pool)

ubleshooting, & coordinate with technicians.

• Phones - assist end users with setup of mobile devices, including MFA, Wi-Fi, and email along with managing hardware and setup for internal Cisco phones.

• Accounts - manage use & upkeep of shared user accounts.

• Factory PCs - manage deployment of hardware and setup of various types of software.

• Network - assist with adding or modifying network connections & cabling.

• Hardware - assist & manage various cabling and peripherals for user workstations.

• Work with multiple teams on IS & IT needs for integration of new devices & machines.

• Provide documentation of issues, solutions, and potential problems

• Provide ad-hoc training to IT users on common IT matters and guide them through self-service tools if required.

• Take care of physical stock management of devices and accessories including CMDB updates

• Manage logistics by using local logistic providers to ship and move devices across locations.

• Identify and report risks that might downgrade OSS service quality.

• Provide support to end users, IT equipment, and software in meeting rooms and similar user collaboration/common areas as part of desk-side support.

• Host and support third-party technicians.

• Regular checks of computer rooms including temperature, air conditioning, cabling and general functionality

• Follow given OSS governance (participate in meetings, follow escalation path, etc.)

• Follow OSS procedures defined in Runbook, SOPs, knowledge articles.

• Living Hitachi Energy's core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.

Your Background:

• Have completed a formal qualification or completed an apprenticeship in the field of information technology.

• Candidate must already have work authorization that would permit them to work for Hitachi Energy in the United States.

• Have two years of professional experience in IT support.

• Be fluent in local and English language.

• Have a proactive and solution-oriented mindset and have the ability to work independently and self-driven.

Apply now

Current employees apply here