Product Manager - Service Delivery Enhancement

delivered efficiently and effectively.

• Stakeholder Communication: Maintain clear and consistent communication with stakeholders to provide updates on demand status and delivery timelines.

• Documentation: Create and maintain comprehensive documentation of requirements, processes, and delivery outcomes.

• Quality Assurance: Ensure that delivered solutions meet the specified requirements and quality standards.

• Continuous Improvement: Identify opportunities for process improvements and implement best practices to enhance the efficiency of demand management.

Your background

• Bachelor's degree in Information Technology, Computer Science, Business Administration, or a related field is preferred.

• Proven experience as a ServiceNow service or product manager, or in a similar role.

• Strong understanding of ServiceNow platform capabilities, particularly in service delivery, service desk, and on-site support.

• Excellent communication, organizational and analytical skills.

• Attention to detail to ensure solutions meet requirements and quality standards.

• Proactive mindset for process improvements.

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