Regional Service Manager APAC

service management processes, including incident management, problem management, change management, and request fulfillment.

• You will monitor service performance metrics, identify trends, and implement corrective actions to improve service quality and efficiency, act as an escalation point for complex service issues, collaborating with technical teams and stakeholders to ensure timely resolution.

• You will develop and maintain strong relationships with internal and external customers, understand their needs, and ensure service alignment, contribute to the development and implementation of service improvement plans and initiatives.

• You will ensure compliance with company policies, procedures, and relevant industry regulations, prepare and present regular reports on service performance and team activities to management.

• You will be responsible to ensure compliance with applicable external and internal regulations, procedures, and guidelines.

• Living Hitachi Energy's core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.

Your background:

• Bachelor's degree in information technology, Computer Science, or a related field.

• Minimum of 5 years of experience in IT service management, with at least 2 years in a leadership or supervisory role.

• Proven experience in managing and leading a team of IT professionals, strong understanding, and practical experience with ITIL framework (ITIL Foundation certification highly desirable).

• Demonstrated ability to manage complex IT incidents, problems, and changes, strong analytical and problem-solving abilities with a focus on continuous improvement.

• Proficiency in using IT Service Management (ITSM) tools (e.g., ServiceNow, Jira Service Management), ability to work effectively in a fast-paced, dynamic environment and experience in the energy or industrial sector is a plus.

• Excellent communication, interpersonal, and stakeholder management skills.

More about us:

At Hitachi Energy Australia, we offer you:

• Our flexible working practices help you optimize personal and business performance while creating an environment where all employees can develop their skills and grow.

• International working environment and empowering working culture.

• On Job Training will help you to grow and enhance your skills.

Apply now

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