Senior Field Service Engineer

training to customers on product operation, maintenance, and best practices.

• Lead and mentor junior field service engineers, sharing technical knowledge and best practices.

• Manage service calls and schedules efficiently, ensuring timely response and resolution to customer issues.

• Document all service activities, including detailed reports of work performed, parts used, and problem resolutions, using designated service management systems.

• Collaborate closely with internal engineering, sales, and support teams to address customer feedback and improve product reliability and service delivery.

• Adhere to all company safety protocols, quality standards, and customer site regulations.

• Maintain a high level of customer satisfaction through professional demeanor, clear communication, and effective problem-solving.

• Identify opportunities for service contract renewals, upgrades, or additional Hitachi products and services.

• Participate in on-call rotations and be available for travel to various customer locations as required.

Your Background

• Senior Authorised Person status is required for this role

• Proven years of progressive experience in field service engineering, specifically supporting medium voltage equipment (transformers and switchgear)

• Extensive expertise in troubleshooting and repairing complex electromechanical systems, high-precision equipment, or networked IT infrastructure.

• Valid driver's license and a clean driving record are required.

• Ability to travel frequently, potentially including overnight stays, to customer locations.

• Physical ability to lift and move equipment (up to 50 lbs) and work in various industrial or clinical environments.

• Prior experience with Hitachi products or similar complex systems is highly desirable.

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