IT Infrastructure Technical Support Engineer

and/or AWS, ensuring security, availability, and compliance. Lead or assist in migrations, upgrades, and integrations.

• Technical Support & Automation

Provide 2nd-tier support for Microsoft 365 and related applications, resolving complex issues and adhering to SLAs. Develop and maintain PowerShell or Bash scripts to automate tasks and improve efficiency. Monitor system performance and troubleshoot issues to enhance reliability and user experience.

• Security, Documentation & Collaboration

Implement security best practices for identity, access, and compliance within cloud environments. Maintain accurate IT documentation and participate in change and incident management. Collaborate with cross-functional teams to align solutions with business goals, while demonstrating adaptability, attention to detail, and a positive attitude.

ABOUT YOU

Each employee brings a unique blend of expertise and experience to their role, with the opportunity to continuously grow and make a meaningful impact. To thrive in this position, employees need the following background.

Skills & Experience

• Bachelor's degree in Computer Information Systems or related field.

• 3-5 years of experience administering and supporting Microsoft 365, including Exchange, SharePoint, Teams, OneDrive, and Azure AD.

• Proficient in scripting (PowerShell, shell) with experience in Azure and/or AWS cloud platforms.

• Strong knowledge of IT security principles including identity management, access control, and compliance.

• Proven ability to provide advanced technical support (Tier 2/3), create clear documentation, and follow ITSM best practices.

• Excellent communication skills with experience supporting executives and collaborating across technical and non-technical teams.

• Familiarity with, and eagerness to explore and integrate, emerging technologies (e.g. AI and blockchain etc.) to drive innovation and continuous learning.

ABOUT OUR CULTURE

We believe in celebrating unique ideas and embracing different points of view. We strive to source, engage, and retain diverse and talented people. We invest in our people through continuous learning opportunities and nurture the exchange of ideas. We cultivate a culture of belonging because better people make better companies, and better companies build better communities.

Personal Characteristics

• Strong communicator and collaborator.

• Critical thinker and problem-solver.

• Customer focused with a passion for excellent service.

• Professional appearance and demeanor.

• Flexible, highly organized, and detail-oriented.

Competencies

• Builds networks

• Courage

• Curiosity

• Growth mindset

• Inclusive

• Business insight

• Communicates effectively

• Resourcefulness

ABOUT OUR COMPANY

The Howard Hughes name is synonymous with an unrelenting passion for excellence. While his achievements in aviation and on the silver screen are legendary, it was his investments in real estate that form the foundation of our company. With passion, determination, and limitless imagination, he built one of the great American empires of the 20th century.

Benefits Built for You

At our company, we offer competitive, market-based compensation that rewards performance and supports career growth.

Our comprehensive benefits package designed to support employees at every stage of their career, is focused on holistic wellness - social, emotional, financial, and physical.

• Competitive 401k plan

• Generous PTO policy

• Premium medical, dental, and vision coverage

• Voluntary benefits for unexpected life events

• Student loan assistance and stipends to assist with lifelong learning

Howard Hughes

Today, our company carries forward the collective legacy of four innovative placemakers-James Rouse, George Mitchell, Victoria Ward, and Howard Hughes-who transformed the idea of what a community can be, envisioning a self-sustaining ecosystem that prizes inclusion, conservation, and innovation and fosters a strong social fabric to improve the lives of all residents, consumers, and tenants.

Dedicated to innovative placemaking, Howard Hughes owns, manages, and develops award-winning large-scale master planned communities and mixed-use developments including: Downtown Columbia® in Maryland; The Woodlands®, The Woodlands Hills®, and Bridgeland® in the Greater Houston, Texas area; Summerlin® in Las Vegas; Teravalis™ in the Phoenix West Valley; and Ward Village® in Honolulu, Hawai'i.

This job description is not meant to be an "all-inclusive" list of the duties and responsibilities of this job. Other related duties and responsibilities may be assigned. Howard Hughes reserves the right to change or modify job duties as necessary based on business necessity.

NOTICE TO THIRD PARTY AGENCIES

Please note that Howard Hughes does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Recruitment Fee Agreement, HHH will not consider or agree to payment of any referral compensation or recruiter fee. In the event a recruiter or agency submits a resume or candidate without a previously signed agreement, HHH explicitly reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Howard Hughes.