IT Service Delivery Technical Support Engineer

de advanced in-person and remote support for all employee laptops, phones, tablets, and computers, demonstrating expert-level troubleshooting for Microsoft Windows 10/11 and Apple OS systems.

• Design, implement, and manage enterprise-wide desktop deployment solutions utilizing Microsoft SCCM (System Center Configuration Manager) and Microsoft Intune.

• Develop and maintain robust patching strategies for operating systems and applications, leveraging Microsoft Intune for first-party patching and PatchMyPC for comprehensive third-party application patching.

• Administer and optimize Microsoft Active Directory, Exchange, and Office 365 environments, including advanced user and group policy management.

• Manage and troubleshoot mobile devices through Microsoft Intune, ensuring secure access and compliance.

• Automate routine desktop administration tasks and implement proactive solutions to enhance user experience and system stability.

• Respond to and resolve complex helpdesk tickets and regional requests, ensuring adherence to all SLA requirements.

• Provide white-glove executive support with a focus on seamless technology integration for high-profile users and presentations.

• Develop and document new processes and workflows, identifying areas for improvement and implementing best practices in collaboration with the IT Manager.

• Support and maintain advanced AV equipment for presentations and executive guest needs.

• Lead device provisioning and account administration for onboarding and offboarding, ensuring a streamlined and secure process.

• Ensure strict compliance with all infrastructure security processes and policies.

• Adapt quickly to dynamic tasks and expertly prioritize multiple high-priority requests in a fast-paced environment.

• Assist with the relocation of complex computer equipment as needed.

• Demonstrate an understanding of LANs, WANs, and Wireless Networks, assisting with network-related issues as required.

• Exhibit exceptional attention to detail, producing high-quality and accurate work within designated deadlines.

• Show a proactive, positive attitude and strong work ethic in all job responsibilities.

ABOUT YOU

Each employee brings a unique blend of expertise and experience to their role, with the opportunity to continuously grow and make a meaningful impact. To thrive in this position, employees need the following background.

Skills & Experience

• Bachelor's degree in information technology, Computer Science, or a related field.

• Minimum of 5 years of experience in Microsoft Administration (Microsoft 365, Azure, AD).

• 3+ years of experience with Okta Identity Management and SSO.

• Proven experience with monitoring tools such as SolarWinds, Splunk, Manage Engine, SCCM, or similar.

• Strong understanding of IT security principles and practices.

• Excellent problem solving and troubleshooting skills.

• Effective communication and interpersonal skills.

• Relevant certifications (e.g., Microsoft Certified: Azure Administrator, Okta Certified Professional) are a plus.

• Experience with PowerShell Scripting and automation.

• Knowledge of networking concepts and protocols.

• Experience with cloud environments and hybrid setups.

• Strong technical expertise in network design, implementation, and troubleshooting.

• Experience with cloud security practices, including IAM, security groups and firewalls.

• Proven ability to manage IT processes and procedures, including incident management, change management, and performance monitoring.

• Strong analytical, problem-solving, and decision-making abilities.

• Excellent troubleshooting, problem solving, & root cause analysis skills and the ability to translate to immediate team.

• Ability and willingness to share knowledge, lead and mentor team members.

• Strong organizational and time management skills with ability to prioritize and manage multiple tasks in a high-energy environment. Strong people skills and the ability to create and maintain solid working relationships at all levels across the organization and externally.

• Professional appearance and demeanor.

• Work with HHC corporate IT to incorporate any applicable standards across technologies.

• Good verbal and written communications skills.

ABOUT OUR CULTURE

We believe in celebrating unique ideas and embracing different points of view. We strive to source, engage, and retain diverse and talented people. We invest in our people through continuous learning opportunities and nurture the exchange of ideas. We cultivate a culture of belonging because better people make better companies, and better companies build better communities.

Personal Characteristics

• Strong communicator and collaborator

• Critical thinker and problem-solver

• Customer-focused with a passion for employee experience

• Self-starter with a proactive mindset

• Flexible, highly organized, and detail oriented

• Familiarity with, and eagerness to explore and integrate, emerging technologies (e.g. AI and blockchain etc.) to drive innovation and continuous learning.

Competency

• Build networks

• Courage

• Curiosity

• Growth mindset

• Inclusive

• Business insight

• Communicate effectively

• Resourcefulness

ABOUT OUR COMPANY

The Howard Hughes name is synonymous with an unrelenting passion for excellence. While his achievements in aviation and on the silver screen are legendary, it was his investments in real estate that form the foundation of our company. With passion, determination, and limitless imagination, he built one of the great American empires of the 20th century.

Benefits Built for You

At our company, we offer competitive, market-based compensation that rewards performance and supports career growth.

Our comprehensive benefits package designed to support employees at every stage of their career, is focused on holistic wellness - social, emotional, financial, and physical.

• Competitive 401k plan

• Premium medical, dental, and vision coverage

• Voluntary benefits for unexpected life events

• Generous PTO policy

• Student loan assistance and stipends to assist with lifelong learning

Howard Hughes

Today, our company carries forward the collective legacy of four innovative place makers-James Rouse, George Mitchell, Victoria Ward, and Howard Hughes-who transformed the idea of what a community can be, envisioning a self-sustaining ecosystem that prizes inclusion, conservation, and innovation and fosters a strong social fabric to improve the lives of all residents, consumers, and tenants.

Dedicated to innovative placemaking, Howard Hughes owns, manages, and develops award-winning large-scale master planned communities and mixed-use developments including Downtown Columbia® in Maryland; The Woodlands®, The Woodlands Hills®, and Bridgeland® in the Greater Houston, Texas area; Summerlin® in Las Vegas; Teravalis™ in the Phoenix West Valley; and Ward Village® in Honolulu, Hawai'i.

This job description is not meant to be an "all-inclusive" list of the duties and responsibilities of this job. Other related duties and responsibilities may be assigned. Howard Hughes reserves the right to change or modify job duties as necessary based on business necessity.

NOTICE TO THIRD PARTY AGENCIES

Please note that Howard Hughes does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Recruitment Fee Agreement, HHH will not consider or agree to payment of any referral compensation or recruiter fee. In the event a recruiter or agency submits a resume or candidate without a previously signed agreement, HHH explicitly reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Howard Hughes.