Senior General Manager

At full build-out, the community will include approximately one million square feet of unique retail and thousands of homes, in what Architectural Digest named "Best-Planned Community in the United States."

The Senior General Manager is responsible for the physical and fiscal operations of the commercial assets in Ward Village and Kewalo Harbor. This position directly supervises multiple employees (Operations Manager, Property Coordinators, Receptionist) and reports directly to the Senior Vice President of National Asset Management & Operations.

What You Will Do

• Actively participate in leadership forum for overall master plan development with a focus on the property management of its commercial assets.

• Support leasing and marketing efforts to grow the tenant base.

• NOI accountability, preparation of and review and approval of all recurring financial reports, budgets, reforecasts, billings, capital expenditures program, etc.

  • Actively collect rents and control delinquencies, determine and recommend legal action for any tenant / lease defaults and work with internal and external legal teams on lawsuits or other legal matters

  • Monitor operational expenses and continuously explore opportunities to raise service levels, promote sustainability, and/or reduce costs.

  • Work with Corporate Leasing representatives and outside brokers in securing short term and long-term tenant leases and renewals.

  • Ensure proper financial and administrative controls are effectively implemented.

  • Prepare annual budget business plan to include goals, objectives, and financial analysis. Work with accounting and oversee revenue and expense inputs and overall annual budget.

  • Provide input, review and approve quarterly reforecast.

• Present financial and business planning (on behalf of Asset Management and Property Management) to the executive team and on investor/partner tours.

• Maintain direct accountability and ownership for physical appearance of all assets.

  • Regularly and frequently walk the various commercial areas to inspect overall cleanliness and safety of the property.

  • Immediately address and mitigate any safety issues that may result in increased risk to the property owner.

  • Implement Capital Projects program (5-year capital budget, planning, execution, completion, closing)

  • Responsible for the overall direction and management of the fire/life safety program.

  • Work with Tenant Coordination team on new tenant build outs, capital projects, and other tenant or property-related work.

  • Oversight of all operating third-party contracts and vendors (e.g. janitorial, maintenance, landscaping, security)

• Coordinate with association management staff and the Ward Village Owners Association with an understanding of allocations, roles and responsibilities according to condominium documentation.

• Execute transition plans of existing commercial assets for development of residential condos to include termination of existing leases, tenant relocations, property closures, construction coordination, on-boarding of new assets.

  • Work with the Development team as it relates to physical impacts to the various commercial areas throughout Ward Village. This includes coordination with the Development and Construction teams, and notifications to affected parties and stakeholders.

• Partner with tenants to administer leases and other agreements related to the property.

  • Ensure tenant lease provisions are being followed while communicating any issues to Regional President.

  • Manage tenant relations and review requests and prepare recommendations for lease committee as it relates to amendments, assignments or rent relief.

  • Respond to customer concerns that are received.

• Build positive relationships and communication with tenants and stakeholders.

• Serve on Association Boards as needed

• Collaborate with Marketing team to drive traffic to retailers and increase sales. Develop relationships with local store managers - build and cultivate relationships to effectively manage sales and traffic.

• Oversee real property tax process and appeals.

• Responsible for compliance with company initiatives, policies and procedures.

• Supervise internal and external teams including ongoing company's Customer First Service Standards training and other training initiatives.

• Evaluate the performance of the team against plan in terms of customer, operational and economic impact.

• Provide timely, actionable feedback to team members to improve performance.

ABOUT YOU

• Bachelor's degree.

• Minimum 5-7 years' property management experience in entertainment districts, retail or office, and/or retail management experience.

• Working knowledge of Salesforce, Argus, JDE, and/or Hubble is a plus.

• Flexible schedule to be available as business requires.

• Adept in financial analysis, budgeting and forecasting.

• Strong ability to build relationships with tenants and community.

• Work and communicate effectively with tenants and contracted services personnel.

• Excellent interpersonal skills.

• Ability to work with little supervision.

• Lead and collaborate with team members.

• Handle a dynamic work environment with competing priorities.

• A team player who can multi-task and is self-directed.

• Excellent verbal and written communication skills.

• Build positive working relationships with employees at all levels within the organization.

• Exercise sound judgment when making decisions.

• Good problem solver and creative thinker.

• "Can-do" attitude, pro-active and resourceful.

• Proficient with MS Office and Adobe applications.

Benefits Built for You
At Howard Hughes Communities, we offer competitive, market-based compensation that rewards performance and supports career growth. Our comprehensive benefits package designed to support employees at every stage of their career, is focused on holistic wellness-social, emotional, financial, and physical.

• Competitive 401k plan

• Generous PTO policy

• Premium medical, dental, and vision coverage

• Voluntary benefits for unexpected life events

• Student loan assistance and stipends to assist with lifelong learning

About Howard Hughes Communities

Howard Hughes Communities develops, owns, and operates the nation's premier large-scale master planned communities and mixed-use developments. Our award-winning portfolio includes The Woodlands®, Bridgeland®, and The Woodlands Hills® in Greater Houston; Summerlin® in Las Vegas; Teravalis™ in Greater Phoenix; Ward Village® in Honolulu; and Merriweather District® in Columbia, Maryland. Strategically positioned to meet and accelerate development based on market demand, we offer one of the strongest real estate platforms in the country. Learn more at communities.howardhughes.com .

NOTICE TO THIRD PARTY AGENCIES

Please note that The Howard Hughes Corporation does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Recruitment Fee Agreement, HHC will not consider or agree to payment of any referral compensation or recruiter fee. In the event a recruiter or agency submits a resume or candidate without a previously signed agreement, HHC explicitly reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of The Howard Hughes Corporation.