Sr. Applications Support Specialist

rtners closely with Accounting, Development, Construction, and IT stakeholders to support Project and Capital Accounting processes, maintain data integrity across integrated systems, and translate business needs into scalable technical solutions.

The Senior Application Support Specialist plays a critical role in supporting parallel ERP environments (JD Edwards and D365), driving issue resolution, enabling system adoption, and supporting post-go-live stabilization efforts.

What You Will Do

Application Support & Incident Management

• Serve as a primary escalation point for complex issues across eBuilder, MUD Receivables, JD Edwards, and D365 F&O

• Perform in-depth troubleshooting across integrated systems, including data flows, configurations, and system dependencies

• Support parallel ERP environments, ensuring business continuity during transition from JD Edwards to D365

• Coordinate with internal teams and external vendors to resolve high-impact issues quickly and effectively

• Identify trends in incidents and implement preventative solutions to reduce recurring issues

ERP Transition & Cross-Platform Support

• Support D365 F&O implementation, testing, and stabilization, specifically within Project Accounting and Capital Accounting

• Provide interim operational support for JD Edwards EnterpriseOne during transition

• Assist with data validation, reconciliation, and parallel system operations

• Support post-go-live activities, including hypercare, issue triage, and user enablement

• Ensure alignment and consistency across construction, receivables, and financial systems

System Configuration, Data & Governance

• Perform system configuration and administration within eBuilder and related platforms

• Maintain and support data integrity across eBuilder, JD Edwards, D365 F&O, and MUD Receivables

• Support data reconciliation activities across project, financial, and receivables systems

• Document system configurations, controls, and procedures to support SOX compliance and audit readiness

• Assist in improving governance and standardization across enterprise applications

Enhancements, Testing & Continuous Improvement

• Participate in system enhancements, upgrades, and integrations across supported platforms

• Contribute to test planning, execution, and validation for system changes and releases

• Identify opportunities for automation, process improvement, and standardization

• Support evolving business requirements by translating needs into system enhancements

Customer Support, Training & Documentation

• Provide high-quality support to business users, translating technical solutions into clear, actionable guidance

• Develop and maintain user guides, job aids, and knowledge base documentation

• Deliver training to stakeholders across Accounting, Construction, and Development teams

• Support adoption of new systems and processes, particularly related to D365 F&O

Team & Cross-Functional Enablement

• Act as a cross-functional resource across multiple enterprise applications to reduce single-person dependency risk

• Partner with Enterprise Applications leadership to improve support models, SLAs, and service delivery

• Mentor junior team members and support knowledge sharing across the team

• Help strengthen system resiliency and coverage across integrated platforms

About You

• Bachelor's degree in information systems, computer science, accounting, real estate, or a related field required.

• 5+ years of experience supporting enterprise applications, including ERP and/or construction management systems

• Hands-on experience with one or more of:

  • Microsoft Dynamics 365 Finance & Operations (D365 F&O)

  • JD Edwards EnterpriseOne

  • eBuilder or similar construction/project management platforms (i.e. Procore)

  • Financial systems supporting Project or Capital Accounting

• Experience supporting ERP implementations or system transitions preferred

• Strong understanding of data flows, integrations, and reconciliation across systems

• Strong proficiency with Microsoft Office (especially Excel and Outlook) and comfort working with structured data (reports, exports, reconciliations).

• Ability to read and interpret logs, error messages, and basic SQL‑style queries or reports is a plus.

• Excellent verbal and written communication skills; able to interact confidently with users at all levels, from staff accountants to VPs and cross‑functional IT partners.

• Strong analytical and problem‑solving abilities, with a track record of owning issues from identification through resolution and follow‑up.

• Highly organized, able to manage multiple open tickets, deadlines, and project tasks in a fast‑paced environment while maintaining strong attention to detail.

• Demonstrated "can‑do" attitude, resourcefulness, and collaborative mindset; comfortable working both independently and as part of a distributed team.

Benefits Built for You
At Howard Hughes Communities, we offer competitive, market-based compensation that rewards performance and supports career growth. Our comprehensive benefits package designed to support employees at every stage of their career, is focused on holistic wellness-social, emotional, financial, and physical.

• Competitive 401k plan

• Generous PTO policy

• Premium medical, dental, and vision coverage

• Voluntary benefits for unexpected life events

• Student loan assistance, stipends to assist with lifelong learning, and wellness

About Howard Hughes Communities

Howard Hughes Communities develops, owns, and operates the nation's premier large-scale master planned communities and mixed-use developments. Our award-winning portfolio includes The Woodlands®, Bridgeland®, and The Woodlands Hills® in Greater Houston; Summerlin® in Las Vegas; Teravalis™ in Greater Phoenix; Ward Village® in Honolulu; and Merriweather District® in Columbia, Maryland. Strategically positioned to meet and accelerate development based on market demand, we offer one of the strongest real estate platforms in the country. Learn more at communities.howardhughes.com .

NOTICE TO THIRD-PARTY AGENCIES
Please note that Howard Hughes Communities does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Recruitment Fee Agreement, Howard Hughes Communities will not consider or agree to payment of any referral compensation or recruiter fee. In the event a recruiter or agency submits a resume or candidate without a previously signed agreement, Howard Hughes Communities explicitly reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Howard Hughes Communities.