Endpoint Engineering Administrator - Associate

nd troubleshooting Windows, Android, and iOS endpoints within a corporate environment. Knowledge of security practices related to MDM management is a plus. This role requires excellent technical expertise and a proactive approach to ensure the seamless operation and security of all endpoint devices across the organization.

Responsibilities:

1. Endpoint Management:

• Configure and support endpoint management policies using Microsoft Intune.
• Ensure comprehensive device lifecycle management, from provisioning to decommissioning.
• Enforce endpoint security policies and compliance standards.
• Troubleshoot and resolve complex endpoint-related issues.

3. Technology Integration:

• Collaborate with IT and other departments to integrate endpoint management solutions with existing IT infrastructure.
• Evaluate and recommend new technologies and tools to enhance endpoint management capabilities.
• Stay updated on industry trends and best practices related to endpoint management and security.

5. Helpdesk Support

• Provide Tier 1 and 2 support to end users.
• Respond to and resolve helpdesk tickets in a timely and effective manner.
• Escalate complex issues to higher-level support or specialized teams as needed.

7. Documentation & Reporting:

• Create and maintain detailed documentation for endpoint management processes and procedures.

• Generate and present reports on endpoint performance, security, and compliance metrics.

Qualifications:

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• Minimum 3-5 years of experience in endpoint engineering or a similar role.
• Proficiency in Microsoft Intune and other endpoint management tools.
• Strong understanding of endpoint security best practices.
• Excellent problem-solving skills and the ability to troubleshoot complex technical issues.
• Exceptional communication and interpersonal skills.
• Relevant certifications (e.g., Microsoft Certified: Endpoint Administrator, ITIL) are a plus.

We believe the best ideas and innovation happen when we are together. Employees in this role will work in the office four days, with the flexibility to work remotely one day.

Join iCapital's high-growth business in Asia, working both locally and as part of the broader iCapital team. This role, based in Singapore or Hong Kong, will also provide support to our Tokyo office and our soon-to-open Sydney office, with travel if necessary. The position involves supporting team expansion in the region, contributing to our dynamic and rapidly growing business.

Benefits

iCapital offers a comprehensive benefits package that includes a total compensation program consisting of competitive salary, annual performance bonus, and equity for all full-time employees; healthcare with 100% employer-paid health and dental insurance; and generous paid time off (PTO).

For additional information on iCapital please visit https://www.icapital.com/about-us Twitter: @icapitalnetwork | LinkedIn: https://www.linkedin.com/company/icapital-network-inc