Mac Experience Administrator - Associate

or Windows and AV endpoints as needed.

• Endpoint Management: Install, configure, and support Mac and iPad endpoints, including onboarding, software upgrades, hardware setup, and system troubleshooting for remote and on-site users.
• System Administration: Manage and maintain macOS, iOS, JAMF, and related system-level components, ensuring smooth operation and integration.
• Workstation Deployment: Set up and configure workstations, applications, and peripherals across office locations.
• Documentation: Create and update comprehensive knowledge base articles, self-service guides, and system configuration records.
• SLA Compliance: Define and meet service level agreements aligned with current and future workload demands.
• Innovation: Independently research and deploy business and technical solutions based on internal customer needs, integrating them into production systems.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience).
• Preferred certifications: Apple Certified Support Professional (ACSP), JAMF Certified Administrator (JAMF 200), or similar.
• 3-5 years of experience in macOS systems management, JAMF administration, and SaaS applications (e.g., Okta, productivity/collaboration toolsets).
• Proven expertise in macOS/iOS/iPadOS troubleshooting, deployment, and support.
• Proficiency in programming languages and shell scripting (e.g., sh, bash, Python, Swift) in Unix-based environments.
• Experience with Windows endpoint troubleshooting and support.
• Experience with Azure, SSO integrations, and identity provisioning workflows.
• Experience with ITSM tools for ticket tracking and resolution.
• Solid understanding of Mac OS internals, peripherals, and system integration.
• Knowledge of networking and experience with on-premises IT infrastructure to ensure seamless office operations.
• Swiss German, High German, and English proficiency required.

We believe the best ideas and innovation happen when we are together. Employees in this role will work in the office Monday-Thursday, with the flexibility to work remotely on Friday.

For additional information on iCapital, please visit https://www.icapitalnetwork.com/about-us Twitter: @icapitalnetwork | LinkedIn: https://www.linkedin.com/company/icapital-network-inc Awards Disclaimer: https://www.icapitalnetwork.com/about-us/recognition/