Platform Operations Support Team - Associate / Assistant Vice President

approach. This position offers a unique opportunity to develop an expansive skillset and progress your career with the guidance of industry leaders.

Responsibilities

As an Associate/Assistant Vice-President - Operations Platform Support, you will be supporting multiple projects and tasks concurrently. This may include:

• Develop an in-depth understanding of all interfaces on the iCapital platform and Proactively identify and address issues, seeking continuous platform improvements.
• Collaborate with senior team members to scope, prepare, and manage tasks essential for successful platform and fund launches.
• Configure and customize platform settings, manage user setup, map offering documents, and test configurations for quality prior to launch.
• Respond to platform update requests using the team's ticketing system and ensure timely resolution.
• Support internal and external stakeholders, including managing and prioritizing project deliverables with the Operations Platform Support team.
• Contribute to process guide updates, incorporating new solutions and product enhancements.
• Assist with updating team documentation (e.g., process guides) as new product solutions and enhancements emerge.
• Lead efforts to implement and troubleshoot integration connections between clients, vendors, and iCapital.
• Support data integrations with clients/vendors and may participate and/or lead customer demonstrations as enhancements or new solutions are introduced.

Qualifications

• Academic and/or professional qualification: B.Sc in computer or related fields.
• 2+ years of work experience in business integration, project implementation or technology.
• Exposure to technical platform integration, business processes, and workflows is advantageous.
• Strong time management and prioritization skills.
• Strong initiative, accountability, and attention to detail.
• Ability to quickly learn new business operations, processes, and procedures.
• Ability to prioritize assignments with excellent time management skills.
• Demonstrate initiative, passion, and willingness to roll up one's sleeves, get the job done, and a desire to work in a fast-moving entrepreneurial environment.
• Self-driven with a collaborative spirit, capable of working independently and as a team player.
• Client-focused, with a commitment to continuous improvement in a fast-paced, entrepreneurial setting.
• Strong communication skills are essential, as the success of this position requires continual interaction with external partners, internal business and finance managers on a global basis and a client-friendly demeanor.
• Technical expertise including comfort with spreadsheets, business intelligence tools and an understanding of databases (experience with SQL is a plus).
• Excellent written and verbal skills in English, other languages are a plus.

We believe the best ideas and innovation happen when we are together. Employees in this role will work in the office 3 days a week with the flexibility to work remotely 2 days.

Benefits

iCapital offers a comprehensive benefits package that includes a total compensation program consisting of competitive salary, annual performance bonus, and equity for all full-time employees; healthcare with 100% employer-paid health and dental insurance; and generous paid time off (PTO).

For additional information on iCapital Network, please visit https://www.icapitalnetwork.com/about-us Twitter: @icapitalnetwork | LinkedIn: https://www.linkedin.com/company/icapital-network-inc