Application Production Support Engineer
United States (Remote)
Why you should apply for a job to Infosys:
4.2/5 in supportive management
57% say women are treated fairly and equally to men
Our STEM education and maker movement programs enable you to support a more equitable digital society
At Infosys, our D&I charter draws inspiration from our values and is contained in the first tenet of our Code of Conduct and Ethics.
At Infosys, we nurture that spirit with technology that can inspire you to not just ask ‘what next’, but actually help you to build it.
#133273BR
Position summary
Maintenance Activities such as Incident and Problem Management, Production defect Triage, and handling P1 and P2 incident bridges
- Good hands-on work experience in handling Application Servers (Tomcat, IIS, WebSphere)
- At least 1 year of experience in Monitoring Tools and Dashboards - Splunk, Grafana, AppDynamics
- Hands-on experience in handling Databases, including PostgreSQL, Oracle, and MSSQL
- Experience in managing Windows, Unix, and/or Linux Servers
- Able to work in a 24/7 support team on the Roster
- Ability to meet MTTR and Response time SLAs and other production Support metrics
- Knowledgeable in managing highly secure applications, including Government or Federal programs
- Candidate must be located within the commuting distance of the nearest Infosys office locations.
Preferred Qualifications:
- Knowledgeable in Kubernetes, Docker
- Hands-on work experience with Java, RESTFUL API, and knowledgeable in Angular
- Knowledgeable in any of the Scripting languages such as Python, PowerShell
- Knowledgeable on load balancers such as A10, F5
- Ability to communicate complex technology solutions to diverse teams, namely, technical, business, and management teams
- Experience in Telecom and/or Legal domains
- Excellent verbal and written communication skills
- Experience and desire to work in a Global delivery environment
Educational Requirements:
- A Bachelor's Degree in Engineering or a foreign equivalent is required from an accredited institution. Will also consider three years of progressive, relevant work experience instead of every year of education.
The job entails sitting and working at a computer for extended periods. Should be able to communicate by telephone, email, or face-to-face. Travel may be required as per the job requirements.
Why you should apply for a job to Infosys:
4.2/5 in supportive management
57% say women are treated fairly and equally to men
Our STEM education and maker movement programs enable you to support a more equitable digital society
At Infosys, our D&I charter draws inspiration from our values and is contained in the first tenet of our Code of Conduct and Ethics.
At Infosys, we nurture that spirit with technology that can inspire you to not just ask ‘what next’, but actually help you to build it.