Application Support Analyst

ipting, Perl, etc.
• Conduct L2/L3 support to the team where you will interface with key stakeholders and apply your technical proficiency across various aspects of application support for our client using various monitoring tools to perform fault analysis, failure avoidance and diagnosis and resolution for any impacting issues in a distributed environment.
• Work closely with development and engineering team to provide input on new functionality and system performance, capacity management, monitoring and testing of infra upgrades and platform releases
• Troubleshoot issues by analyzing Application logs
• Contribute on process improvements and efficiency drives
• All applicants authorized to work in the United States are encouraged to apply

Preferred Qualifications:
• Production Support with exposure to Financials Domain is a plus
• Working Knowledge good to have experience with but not required:
• Scripting language such as: Unix Scripting
• Hands-on in data visualization tools such as Kibana or Grafana
• Object-oriented programming design patterns and methodologies
• SDLC and ITIL
• Excellent Communications and client interaction skills along with exceptional written and verbal skills as well as technical documentation
• Extraordinary Planning, Project Management, Coordination, and Analytical skills
• Hands-on experience in working in Global Delivery Model with onsite/offshore resources
• Exceptional Organizational Skills
• Ability to manage and prioritize tasks efficiently
• Readiness to demonstrate a proactive attitude
• Solid attention to detail and excellent written and verbal communication skills are required
• Ability to work in team in diverse/ multiple stakeholder environment

The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email or face to face. Travel may be required as per the job requirements.

Along with competitive pay as a full-time Infosys employee you are also eligible for the following benefits:
• Medical/Dental/Vision/Life Insurance
• Long-term/Short-term Disability
• Health and Dependent Care Reimbursement Accounts
• Insurance (Accident, Critical Illness, Hospital Indemnity, Legal)
• 401(k) plan and contributions dependent on salary level
• Paid holidays plus Paid Time Off