Application Support Associate

• Proficient in both oral and written communication, ensuring clarity and professionalism in all interactions
• Exposure to computer operating skills
• Attention to detail and problem-solving abilities.
• Conduct Application Support in a production environment.
• Responsible for troubleshooting and resolving issues in production applications.
• Ensure availability, stability, and performance of business-critical applications by providing first-level technical support and coordinating with Senior Engineers and Development Teams for complex issues.
• Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time

Responsibilities include but not limited to:
• Work on ServiceNow incidents within defined SLA's.
• Perform basic log analysis to identify error patterns.
• Work closely with L3 teams for unresolved or critical issues.
• Provide timely updates to stakeholders and business users.
• Handle service requests, access management, and minor configuration updates.
• Maintain professional communication and track tickets to closure.
• Support deployment activities, release validation, and post-deployment checks.
• Create and update SOPs, runbooks, and knowledge-base articles.
• Document incidents, root causes, and resolutions in ticketing systems (ServiceNow).
• Hands-on troubleshooting skills to independently perform analysis and support of complex midrange application environments.
• Working hours: Ready to work 24x7 (365 days) rotational shifts including weekends and holidays.

Preferred Qualifications:
• Working knowledge of SQL queries for checking and updating application data.
• Knowledge of Linux, Unix, and Windows operating systems and strong experience with script writing.
• Good if exposure to Service NOW ticketing tools.
• Good knowledge of MS Office Suite (Outlook, Teams, SharePoint, Excel, Power Point).
• Strong troubleshooting skills to independently perform analysis and support of complex midrange application environments.
• Ability to learn quickly and work under pressure.

The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email, or face to face. Travel may be required as per the job requirements.