Application Support Lead with Telecom Domain Experience

oss
Please Note:- The above salary range is only indicative and maybe subject to suitable enhancements, based on internal company processes.
Short Description -
We are looking for an Application Support Lead with overall 8+ years of industry experience. The candidate should have extensive work experience in Telecom OSS domain, good understanding of Assurance and/or Fulfillment spaces.
Roles and Responsibilities
• Lead a team of ~10 members in providing L1/L2 support for telecom network applications.
• Provide technical guidance to team members for delivering new product features.
• Manage stakeholder relationships and communicate effectively with customers.
• Handle major incident management, ensuring timely resolution and effective communication.
• Provide regular weekly and monthly reports on support activities, performance metrics, and improvement initiatives.
• Conduct weekly and monthly status meetings to review team performance and progress on ongoing issues.
• Manage and troubleshoot applications including DNS, DHCP, Radius and in-house applications (primarily built in Perl and Python).
• Oversee and support multiple databases, ensuring their optimal performance and availability.
• Implement and drive service improvement initiatives to enhance support processes.
• Perform problem management to identify and address recurring issues

Skills /Competencies

• Proven experience in leading a support team of approximately 5+ members and driving service improvement initiatives.
• Strong stakeholder management and customer communication skills.
• Experience in major incident management and problem management.
• Experience in supporting telecom network-related applications, with at least 1-year onsite experience.
• Proficiency in application (Linux based) and database support.
• Exposure to Perl, Python, Java based applications, DevOps Tools, Kubernetes, Rancher, Grafana, DNS, DHCP, WebMail, Database and Application clusters, Airflow, Ansible etc.
• Experience with weekly and monthly reporting and running status meetings with customer stakeholders.
• Telecom OSS Domain experience (3+ years)
• Excellent customer interfacing skills.
• Excellent written and verbal communication skills.
• Strong attention to detail and outstanding analytical and Problem-solving skills.

Preferred Qualifications:
• Experience in Python/Perl development
• Hands-on experience writing PL/SQL, UNIX Shell scripting, Git & Jenkins
• Knowledge of other containerization technologies (e.g., Docker).
• Experience with other database systems (e.g., MySQL).
• Familiarity with monitoring and logging tools (e.g., Prometheus).
• Experience with cloud platforms (e.g., AWS, Azure, GCP).
• Understanding of telecom protocols and architectures.

At Infosys, we recognize that everyone has individual requirements. If you are a person with disability, illness, or injury and require adjustments to the recruitment and selection process, please contact our Recruitment team for adjustment either via the following email [email protected] or call 1-866-472-0935. Alternatively, you can include your preferred method of communication in email, and someone will be in touch.

Please note in order to protect the interest of all parties involved in the recruitment process, Infosys does not accept any unsolicited resumes from third-party vendors. In the absence of a signed agreement, any submission will be deemed as non-binding and Infosys explicitly reserves the right to pursue and hire the submitted profile. All recruitment activity must be coordinated through the Talent Acquisition department.

"All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer."