Assistant Manager - Customer Service

iption below

Preferred

• Previous Leadership experience leading a high-volume call center with direct reports
• Ability to work as liaison with other leaders to drive overall performance results
• Develop and lead a team of 10-20 CSRs in a fast-paced environment
• Excellent organizational, prioritization and follow-through skills
• Partner with Workforce Management to monitor real-time adherence and SLAs
• Own relationship with the client for all call center related activities
• Analyze and identify process improvements within our team
• Coach and manage to KPIs and monitor department production
• Field customer complaints and escalations while working towards resolution
• Drive a culture of accountability towards positive business & customer experience results
• skills bachelor's or associate degree preferred
• At least 2 years of experience in BPO Leadership managing associates (remote & onsite)
• Annuity and Life Insurance experience preferred
• Excellent oral and written skills communication

About us:
Infosys McCamish Systems, ( http://https://www.infosysbpm.com/mccamish ) located in Atlanta, Georgia, is the Life Insurance and Retirement Services subsidiary of Infosys BPM Limited. ( www.infosysbpm.com ) Infosys McCamish was started in 1985 as a virtual insurance company and went to market as a commercial services provider in 1995.It has an outstanding business perspective and an exemplary track record that no other outsourcer of business solutions can claim - generating US$16 billion of recurring premium in less than five years as a virtual insurance company. Infosys McCamish has expert technology and outsourcing credentials, along with a proven business model for re-engineering systems and performing back-office services at a reduced cost, while reinforcing accuracy, speed and security. Seven of the top ten US insurers are among Infosys McCamish's many BPM clients. Infosys McCamish has its operations spread across Atlanta GA and Des Moines IA in USA.

U.S. citizens and those authorized to work in the U.S. are encouraged to apply. We are unable to sponsor at this time.

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