Associate Manager - Client Services

ent, client account management, growing accounts and minimizing revenue leakage, prepare customer maps by identifying right contacts in the client organizations, proposal and contract negotiations, to increase the Infosys footprint in accounts.

Responsibilities:

• Growing accounts and minimizing revenue leakage
• Prepare customer maps by identifying right contacts in the client organizations
• Support in proposal and contract negotiations
• Increase the Infosys footprint in account within the boundaries of company policies and guidelines.
• Client relationship management - managing relationships with key client personnel and CXOs and CXO -1, within client organization and ability to understand the organizational culture of the client
• Selling concepts to the client and influencing the client to award business based on capability and track record in similar situations.
• Conduct research as well as competitor analysis to define strategies that can help enable favorable outcomes
• Review sales plan, pursuit plan / business pipeline with leadership to ensure target achievement
• Expert knowledge of MSA / Other contract process & standards and understand the nuances of MSAs and interdependencies to other business aspects.
• Conduct client presentations, workshops, and drive pricing and MSA negotiations with the client
• Provide necessary input for building alliances with relevant product / service vendors.

Required Qualifications:

• Bachelor's degree or foreign equivalent required from an accredited institution
• 10+ years of IT and business consulting engagement experience.
• Track-record of successfully farming business solutions and client management in Resources division.
• Strong Business Development (Framing current accounts) / Relationship management / Account management
• Strong Account Management experience where you have grown existing accounts.
• Track record of interacting and building relationship with C / C-1 level client contacts.
• Reasonable understanding of Global Delivery Model and IT service industry.
• Strong leadership, interpersonal, communication and presentation skills.
• Excellent verbal and written communication skills in Japanese and English

Preferred Qualifications:

• Experience managing large multi-location consulting engagement teams.
• Hands-on experience with proposal creation and leading proposal presentations.
• Understanding / experience of Cloud and Platform Service business Model
• Ability to work in team in diverse/ multiple stakeholder environment.
• Experience and desire to work in a Global delivery environment.

Infosys is an equal opportunity employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, spouse of protected veteran, or disability.

At Infosys, we recognize that everyone has individual requirements. If you are a person with disability, illness or injury and require adjustments to the recruitment and selection process, please contact our Recruitment team for adjustment only on [email protected] or include your preferred method of communication in email and someone will be in touch.

Please note in order to protect the interest of all parties involved in the recruitment process, Infosys does not accept any unsolicited resumes from third party vendors. In the absence of a signed agreement, any submission will be deemed as non-binding and Infosys explicitly reserves the right to pursue and hire the submitted profile. All recruitment activity must be coordinated through the Talent Acquisition department.

"All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer." .