CDD Specialist Support

ng with ensuring cases are triaged and escalated where critical information regarding a business ownership or operation is not forthcoming or where it arises suspicion.

Job Responsibilities :
• Ensuring the CDD Mailbox is regularly maintained ensuring that sufficient responses have been received from our customers whilst ensuring responses are passed onto the CDD specialist.
• Create a bespoke list of questions and follow a contact strategy to ensure satisfactory information is received from the customer which would prevent unnecessary escalation
• Undertake effective communications (Calls+Emails) with the customer to ensure appropriate information is received a timely manner.
• Handle difficult conversations and pushback from customers and internal stakeholders around nature of request and supporting documentation.
• Work with relationship managers in helping to support and obtain additional information where necessary.
• Ability to work with other team members to ensure timely requests are made out to the customer or business area to enable completion of CDD case work within set SLA's.
• Support and advise Store on customer interaction or any requests where customer has visited store around KYC/KYB update information.
• Other Administrative task such as progressing cases to exit, triaging and escalation of cases to other FinCrime teams when required.

Skills :
• Experience of liaising with customers directly and handling difficult conversations.
• Strong communication & customer service skills
• Strong organisation skills
• Attention to detail and ability to review financial and KYC information.
• Passionate about fighting financial crime and providing unparalleled levels of service and convenience for customers, whilst supporting the mitigation of our money laundering and terrorist financing risks
• Ability to work in an operational environment with the ability to manage time and case loads effectively.
• Proficient in the use of Microsoft Word and Excel

Knowledge and Experience :
• Base knowledge and understanding of the legal and regulatory framework including obligations under the Proceeds of Crime Act, the Terrorism Act; the requirements of the money laundering regulations and the guidance provided set by external regulators relating to CDD requirements.
• An understanding of commercial and business products and customer types.
• Knowledge and understanding of Know Your Business (KYB requirements).
• Customer facing, and or operational background is desirable with banking knowledge and system processes considered key requirement
• Min 2-3 years of experience of working in a frontline role with particular knowledge around Business and Commercial Banking customers is desirable