CDD Specialist Support

Infosys

2.7

(23)

United Kingdom (Remote)

Why you should apply for a job to Infosys:

  • 4.2/5 in supportive management
  • 57% say women are treated fairly and equally to men
  • Ratings are based on anonymous reviews by Fairygodboss members.
  • Our STEM education and maker movement programs enable you to support a more equitable digital society
  • At Infosys, our D&I charter draws inspiration from our values and is contained in the first tenet of our Code of Conduct and Ethics.
  • At Infosys, we nurture that spirit with technology that can inspire you to not just ask ‘what next’, but actually help you to build it.
  • #128048BR

    Position summary

    ng with ensuring cases are triaged and escalated where critical information regarding a business ownership or operation is not forthcoming or where it arises suspicion.

    Job Responsibilities :
    • Ensuring the CDD Mailbox is regularly maintained ensuring that sufficient responses have been received from our customers whilst ensuring responses are passed onto the CDD specialist.
    • Create a bespoke list of questions and follow a contact strategy to ensure satisfactory information is received from the customer which would prevent unnecessary escalation
    • Undertake effective communications (Calls+Emails) with the customer to ensure appropriate information is received a timely manner.
    • Handle difficult conversations and pushback from customers and internal stakeholders around nature of request and supporting documentation.
    • Work with relationship managers in helping to support and obtain additional information where necessary.
    • Ability to work with other team members to ensure timely requests are made out to the customer or business area to enable completion of CDD case work within set SLA's.
    • Support and advise Store on customer interaction or any requests where customer has visited store around KYC/KYB update information.
    • Other Administrative task such as progressing cases to exit, triaging and escalation of cases to other FinCrime teams when required.

    Skills :
    • Experience of liaising with customers directly and handling difficult conversations.
    • Strong communication & customer service skills
    • Strong organisation skills
    • Attention to detail and ability to review financial and KYC information.
    • Passionate about fighting financial crime and providing unparalleled levels of service and convenience for customers, whilst supporting the mitigation of our money laundering and terrorist financing risks
    • Ability to work in an operational environment with the ability to manage time and case loads effectively.
    • Proficient in the use of Microsoft Word and Excel

    Knowledge and Experience :
    • Base knowledge and understanding of the legal and regulatory framework including obligations under the Proceeds of Crime Act, the Terrorism Act; the requirements of the money laundering regulations and the guidance provided set by external regulators relating to CDD requirements.
    • An understanding of commercial and business products and customer types.
    • Knowledge and understanding of Know Your Business (KYB requirements).
    • Customer facing, and or operational background is desirable with banking knowledge and system processes considered key requirement
    • Min 2-3 years of experience of working in a frontline role with particular knowledge around Business and Commercial Banking customers is desirable

    Why you should apply for a job to Infosys:

  • 4.2/5 in supportive management
  • 57% say women are treated fairly and equally to men
  • Ratings are based on anonymous reviews by Fairygodboss members.
  • Our STEM education and maker movement programs enable you to support a more equitable digital society
  • At Infosys, our D&I charter draws inspiration from our values and is contained in the first tenet of our Code of Conduct and Ethics.
  • At Infosys, we nurture that spirit with technology that can inspire you to not just ask ‘what next’, but actually help you to build it.