Consultant - End User Support Engineer - Abu Dhabi

vide in house support for End User Computing and Network devices and systems

• IT Asset Management: Maintain and update an IT asset register detailing all end user and network devices (laptops, desktops, IP phones, VC equipment, routers, switches etc.)
• Assist and coordinate with Third Party Contractors to provide EUC services.
• Deploy desktop, laptop, IT peripherals, printers and monitors as required.
• Anticipate, mitigate, identify, troubleshoot, and correct issues related to all EUC devices. Escalate incidents as necessary.
• Provide deployment support for installation of computers plus new installations.
• Assist in relocating and removing existing computers devices.
• Install a standard computer and related peripheral devices upon receiving a request.
• Maintain and update the existing Standard Operating Environment (SOE).
• Provide minor upgrades to End User computers.
• Wi-Fi Access control and end user support
• Assist end users with TP and other meeting room equipment.
• Manage and maintain documentation about current environment setup, standard operating Procedures and best practices.
• Manage vendors, outsourcers, and contractors to secure software products and services.
• Have familiarity with server management and NAS and SAN storage management.
• Other duties and responsibilities may be assigned.

Required

• End User support experience, preferably in a large organization
• Must be fluent with End User Computing systems and have significant work experience or certifications in the following:

o Windows 7, 8, 10
o Microsoft Office 2010/2013/O365
o VMWare NSX
o Cisco and HP Routers and Switches
o HP Enterprise Management
o Load Balancers
o Leased Circuit Management

• Proficient in English language (Verbal/Written).
• Required to work in shifts.
• Provide workstation support.
• Define workarounds for known errors and initiate process improvements.
• Contribute expertise to the Management of existing and new IT products as well as services.
• Hands on experience on application-level troubleshooting

Personal
Besides the professional qualifications of the candidates, we place great importance in addition to various forms personality profile. These includes.
• High analytical skills
• A high degree of initiative and flexibility
• High customer orientation
• High quality awareness
• Excellent verbal and written communication skills
• Fluent in spoken and written English
• Good interpersonal skills, able communicator
• Team player
• Experience in multinational and multicultural environments.

About Infosys
Infosys is a global leader in next-generation digital services and consulting. We enable clients in 46 countries to navigate their digital transformation. With over three decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through the many next of their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.
Visit https://www.infosys.com to see how Infosys can help your enterprise navigate your next.

All aspects of employment at Infosys are based on merit, competence, and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer.