Contact Center Consultant

Infosys

2.7

(23)

Indianapolis, IN

Why you should apply for a job to Infosys:

4.2/5 in supportive management

57% say women are treated fairly and equally to men

Ratings are based on anonymous reviews by Fairygodboss members.

Our STEM education and maker movement programs enable you to support a more equitable digital society

At Infosys, our D&I charter draws inspiration from our values and is contained in the first tenet of our Code of Conduct and Ethics.

At Infosys, we nurture that spirit with technology that can inspire you to not just ask ‘what next’, but actually help you to build it.

#142264BR

Position summary

ent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
At least 10 years of Information Technology experiences.
Contact Center Solutions Lead
Understands Customer Service
Understands traditional CC and future of AI led CC

Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time.

Preferred Qualifications:
10 years in Digital and Enterprise Sapce
7+ years in CC space
Experience in Domain|Network|Contact Center Communication Protocols

The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email or face to face. Travel may be required as per the job requirements.